Exports aren’t working as expected *updated – working now

  • B-Money

    (@blackchrome)


    4 weeks ago

    It’s been over 6 days with barely any response, I’m having a number of issues I need addressed ASAP.

    We have some automated exports that are working, we have some that aren’t. We can’t even trigger a manual export, the settings have been duplicated from existing working reports with just a category change so not sure why they aren’t working. It is causing us a lot of grief.

    *update – Finally heard back from support after a week, the developer has applied a fix (that did not take long at all). There was a conflict with WooCommerce Product Add-Ons, all seems to be working fine now. Would have been 4 or 5 stars if support was quicker (way longer than quoted 24-48 hours).

    • This topic was modified 3 weeks, 3 days ago by B-Money.
    • This topic was modified 3 weeks, 1 day ago by B-Money. Reason: I have heard back from the developer and a fix was applied
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  • Sounds like you go lucky. I contacted support over 3 times when the plugin stopped working correctly for me. Still haven’t heard anything from them. That was almost 1 month ago.

    This massively impacted my workflow and I had to look for an older plugin version to revert back to. Eventually that worked, but still no word from them. Only by checking this review did I realize it could be a conflict with plugin add ons.

    Even with the fix, I’ll be looking for an alternative to this exporter from now on. I have zero faith in their support.

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