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Resolved prevea78
(@prevea78)

3 weeks, 4 days ago

Express Checkout buttons are no longer showing on designated pages where we have them enabled (cart & checkout). Upon inspecting the code in cart, it seems the code to display the buttons is blank. I’ve confirmed everything is setup correctly within the stripe account including Registering domain within stripe and verifying domain ownership for Apple Pay.

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Thread Starter prevea78
(@prevea78)

3 weeks, 3 days ago

Can I get an update on this item?

Plugin Support Reynier C. (woo-hc)
(@reynierc)

3 weeks, 2 days ago

Hi @prevea78 ,

I see that your Express Checkout buttons for Apple Pay and Google Pay aren’t showing up where they should be. I also tried checking out on your site using Google Chrome and an Apple device, and I can confirm that it isn’t working.

Since you’ve already checked your Stripe setup and domain registration, the next step is to make sure your WooCommerce Stripe Gateway plugin is up to date and set up correctly.

Also make sure both are properly enabled by following our documentation here: https://woocommerce.com/document/stripe/setup-and-configuration/express-checkouts/

If this doesn’t solve the issue, it could be a theme or conflict with another plugin, in this case, kindly back to us with your system status report so we can look closer at your site’s build. You can find it by going to WooCommerce → Status, then selecting “Get system report” and clicking “Copy for Support.”

Once you’ve done that, you can paste the text in here using the “<code>” block. Looking forward to getting this sorted out.
Thread Starter prevea78
(@prevea78)

3 weeks, 2 days ago
I’ve checked all documentation and everything is correct. Please find below the system report.
 WordPress Environment WordPress address (URL): https://customartsco.com Site address (URL): https://customartsco.com WC Version: 9.3.3 Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site. Action Scheduler Version: ? 3.8.1 Log Directory Writable: ? WP Version: 6.6.2 WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: ? WP Cron: – Language: en_US External object cache: – Server Environment Server Info: Apache PHP Version: 8.1.30 PHP Post Max Size: 256 MB PHP Time Limit: 300 PHP Max Input Vars: 4000 cURL Version: 8.10.1 OpenSSL/1.1.1w SUHOSIN Installed: – MySQL Version: 10.6.19-MariaDB Max Upload Size: 128 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? 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Hide errors from visitors: ? 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Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 40 MB WC Pages Shop base: #6 - /shop/ Cart: #7 - /cart/ - Contains the [woocommerce_cart] shortcode Checkout: #8 - /checkout/ - Contains the [woocommerce_checkout] shortcode My account: #9 - /my-account/ Terms and conditions: ? Page not set Theme Name: Flatsome Child Version: 3.0 Author URL: Child Theme: ? Parent Theme Name: Flatsome Parent Theme Version: 3.19.6 Parent Theme Author URL: https://uxthemes.com WooCommerce Support: ? Templates Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome-child/woocommerce/cart/cart-totals.php flatsome-child/woocommerce/cart/cart.php flatsome/woocommerce/cart/mini-cart.php flatsome-child/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/order-received.php flatsome-child/woocommerce/checkout/review-order.php flatsome/woocommerce/checkout/terms.php flatsome-child/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome-child/woocommerce/emails/customer-invoice.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/header.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/rating.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome-child/woocommerce/single-product/add-to-cart/variation.php version 2.5.0 is out of date. The core version is 9.3.0 flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome-child/woocommerce/single-product/rating.php flatsome-child/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome-child/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php Outdated Templates: ? <code>Learn how to update | Clear system status theme info cache</code> Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks pattern-toolkit-full-composability product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions printful shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page launch-your-store Disabled Features: experimental-blocks minified-js product-pre-publish-modal settings async-product-editor-category-field product-editor-template-system blueprint reactify-classic-payments-settings Daily Cron: ? Next scheduled: 2024-11-01 18:58:01 -07:00 Options: ? Notes: 19 Onboarding: completed Action Scheduler Canceled: 1 Oldest: 2024-10-09 23:05:55 -0700 Newest: 2024-10-09 23:05:55 -0700 Complete: 4,910 Oldest: 2024-10-01 11:47:53 -0700 Newest: 2024-11-01 11:02:51 -0700 Failed: 386 Oldest: 2021-02-22 12:44:21 -0800 Newest: 2024-11-01 02:20:08 -0700 Pending: 11 Oldest: 2024-11-01 11:57:14 -0700 Newest: 2024-11-07 01:20:00 -0800 Status report information Generated at: 2024-11-01 11:18:24 -07:00 
- This reply was modified 3 weeks, 2 days ago by prevea78.
Thread Starter prevea78
(@prevea78)

2 weeks, 6 days ago
```
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InnoDB zy9P4_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB zy9P4_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB zy9P4_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB zy9P4_options: Data: 1.52MB + Index: 0.03MB + Engine InnoDB zy9P4_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB zy9P4_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB zy9P4_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB zy9P4_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB zy9P4_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB zy9P4_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB zy9P4_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB zy9P4_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ### Post Type Counts ### aoc_popup: 1 attachment: 76882 blocks: 48 custom_css: 1 customize_changeset: 14 featured_item: 8 fgf_master_log: 1403 fgf_rules: 1 nav_menu_item: 24 oembed_cache: 9 page: 41 pewc_field: 317 pewc_group: 126 pewc_product_extra: 33049 post: 11 postman_sent_mail: 603 product: 382 product_variation: 7897 revision: 803 rpa-design: 22511 shop_coupon: 81 shop_order: 22657 shop_order_refund: 764 uc_user_image: 9 ux_template: 5 wcct_countdown: 2 wp_font_face: 33 wp_font_family: 12 wp_global_styles: 2 wp_navigation: 1 wpforms: 5 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (20) ### Pixel Manager for WooCommerce: by SweetCode – 1.45.0 Cloudflare: by Cloudflare Inc. – 4.12.8 GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: by Thomas Geiger – 1.20.2 Media Cloud (Premium): by interfacelab – 4.6.4 iThemeland Free Gifts For WooCommerce: by iThemelandco – 2.3.0 Klaviyo: by Klaviyo Inc. – 3.4.1 Order page Summary: by Plugin Author's Name – 1.0 or whatever version of the plugin (pretty self explanatory) WooCommerce Product Add-Ons Ultimate: by Plugin Republic – 3.21.6 Pupalize Orders Management: by J – 1.0.0 Seraphinite Accelerator (Full, premium): by Seraphinite Solutions – 2.22.9 Variation Swatches for WooCommerce: by Emran Ahmed – 2.1.2 WooCommerce Stripe Gateway: by Stripe – 8.8.1 WooCommerce Photo Reviews Premium: by VillaTheme – 1.3.14 WooCommerce: by Automattic – 9.3.3 Yoast SEO: by Team Yoast – 23.7 WP Mail SMTP Pro: by WP Mail SMTP – 4.1.1 ReCaptcha v2 for Contact Form 7: by IQComputing – 1.4.7 WPForms Lite: by WPForms – 1.9.1.6 Product Import Export for WooCommerce Add-on: by WebToffee – 1.2.7 Import Export for WooCommerce Wrapper: by WebToffee – 1.3.0 ### Inactive Plugins (11) ### Discount Rules Core: by Flycart – 2.6.6 EWWW Image Optimizer: by Exactly WWW – 7.9.1 Fancy Product Designer: by fancyproductdesigner.com – 4.8.3 Health Check & Troubleshooting: by The www.ads-software.com community – 1.7.1 Imagify: by Imagify – Optimize Images & Convert WebP & Avif – 2.2.2 PW WooCommerce Gift Cards: by Pimwick LLC – 2.3 Query Monitor: by John Blackbourn – 3.16.4 Variation Swatches for WooCommerce - Pro: by Emran Ahmed – 2.0.31 WooCommerce Product CSV Import Suite: by WooCommerce – 1.10.35 (update to version 1.10.74 is available) Woo Discount Rules PRO 2.0: by Flycart – 2.6.1 WooPayments: by WooCommerce – 8.4.0 ### Dropin Plugins () ### advanced-cache.php: advanced-cache.php maintenance.php: maintenance.php ### Must Use Plugins (2) ### Health Check Troubleshooting Mode: by – 1.9.2 WordPress Version Manager: by WordPress – 1.18.0 ### Settings ### Legacy API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) pw gift card (pw-gift-card) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: -1 (1) ""file"":""""}}""}}"::""file"":""""}}""}}" (filefile) exclude_from_catalog (exclude_from_catalog) exclude_from_search (exclude_from_search) exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### Logging ### Enabled: ? Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 35 MB ### WC Pages ### Shop base: #6 - /shop/ Cart: #7 - /cart/ - Contains the [woocommerce_cart] shortcode Checkout: #8 - /checkout/ - Contains the [woocommerce_checkout] shortcode My account: #9 - /my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Flatsome Child Version: 3.0 Author URL: Child Theme: ? Parent Theme Name: Flatsome Parent Theme Version: 3.19.6 Parent Theme Author URL: https://uxthemes.com WooCommerce Support: ? ### Templates ### Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome-child/woocommerce/cart/cart-totals.php flatsome-child/woocommerce/cart/cart.php flatsome/woocommerce/cart/mini-cart.php flatsome-child/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/order-received.php flatsome-child/woocommerce/checkout/review-order.php flatsome/woocommerce/checkout/terms.php flatsome-child/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome-child/woocommerce/emails/customer-invoice.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/header.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/rating.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome-child/woocommerce/single-product/add-to-cart/variation.php version 2.5.0 is out of date. The core version is 9.3.0 flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome-child/woocommerce/single-product/rating.php flatsome-child/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome-child/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php Outdated Templates: ? 					 					 						Learn how to update					 | 					 						 					 					 						Clear system status theme info cache ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks pattern-toolkit-full-composability product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions printful shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page launch-your-store Disabled Features: experimental-blocks minified-js product-pre-publish-modal settings async-product-editor-category-field product-editor-template-system blueprint reactify-classic-payments-settings Daily Cron: ? Next scheduled: 2024-11-05 18:58:01 -08:00 Options: ? Notes: 19 Onboarding: completed ### Action Scheduler ### Canceled: 1 Oldest: 2024-10-09 23:05:55 -0700 Newest: 2024-10-09 23:05:55 -0700 Complete: 4,925 Oldest: 2024-10-04 21:02:02 -0700 Newest: 2024-11-04 18:58:58 -0800 Failed: 386 Oldest: 2021-02-22 12:44:21 -0800 Newest: 2024-11-01 02:20:08 -0700 Pending: 11 Oldest: 2024-11-05 00:36:24 -0800 Newest: 2024-11-11 14:00:00 -0800 ### Status report information ### Generated at: 2024-11-04 19:44:19 -08:00 
```
Plugin Support ckadenge (woo-hc)
(@ckadenge)

2 weeks, 6 days ago

Hi @prevea78,

Thank you for sharing your system status report with us. Looking at the shared reports, I’m only able to notice a couple of over-rides on your checkout and cart pages. Therefore, I’d like to understand, did you already have a chance to run a conflict test to rule out any possible theme/plugin conflicts?

If not, please temporarily deactivate all active plugins, leaving only WooCommerce and WooCommerce Stripe Payments to see if the issue persists. You can find detailed steps to running a conflict test from this guide. Please be sure to back up your site before proceeding further.

Let us know how this goes.

Plugin Support Feten L. a11n
(@fetenlakhal)

1 week, 4 days ago

Hi! I’ll close this out for now as we haven’t heard back from you. We’re just a message away when you’d like to resume

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