• Resolved Jen

    (@brightestspark)


    Hi there – we have had several customers complain that they cannot complete purchases after using PayPal express Checkout.

    We use the https://woocommerce.com/products/woocommerce-checkout-field-editor/ extension to ask them if they want to join our Loyalty club. This is a required field. However, when a customer uses PayPal Express, they go to Paypal, login or enter CC details and then are returned to the checkout page to finalise the order (ie. click place order button).

    However, our custom/additional checkout fields set up via the plugin are not visible on this page for them to opt-in to our loyalty program after returning from PayPal. When they click Place Order, they get the validation error message saying they need to answer the loyalty club questions, but it’s not visible on the screen.

    We have made our custom/additional checkout field not required for now until you can advise how to fix. Thanks

    https://www.ads-software.com/plugins/woocommerce-gateway-paypal-express-checkout/

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Viewing 3 replies - 1 through 3 (of 3 total)
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