Express Checkout Not Working

  • Hi team,

    The express check out is not working on my desktop or mobile. They both used to work on my site. My customers are saying the same.

    1. I have Apple Pay on my personal phone and Google pay on my desktop. I tested ordering, but neither option works. The UI just didn’t do anything, and it looks like the transaction didn’t go through at all.
    2. I have used my Apple Pay and Google Pay on other merchants’ websites, and they both work.
    3. However, when I log in, I see that the transaction was registered, but has a pending payment.
    4. When I click on the “pay” option, it only shows Stripe credit card option, no express checkout available. https://www.loom.com/share/2db2ac95678e409ba68ce23b9f8d66bf?sid=35deb587-8b3f-4121-98dc-21faebeaec43

    Could you please help?

    System Status Report

    ### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.6.2
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ? 3.9.2
Log Directory Writable: ?
WP Version: 6.7.2
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 8.2.27
PHP Post Max Size: 2 GB
PHP Time Limit: 360
PHP Max Input Vars: 5000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.11.10-MariaDB
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

[REDACTED]

### Post Type Counts ###

attachment: 115
cartflows_flow: 1
cartflows_step: 2
custom_css: 2
customize_changeset: 4
e-landing-page: 1
elementor_library: 19
elementor-hf: 1
nav_menu_item: 12
page: 16
post: 9
product: 11
product_variation: 12
rank_math_schema: 1
revision: 553
rm_content_editor: 1
saswp: 3
shop_coupon: 90
shop_order: 92
shop_order_refund: 7
wp_block: 1
wp_font_face: 33
wp_font_family: 12
wp_global_styles: 3
wp_navigation: 1
wpcode: 16
wpforms: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (21) ###

Starter Templates: by Brainstorm Force – 4.4.14
Checkout Plugins - Stripe for WooCommerce: by Checkout Plugins – 1.10.1
Customer Reviews for WooCommerce: by CusRev – 5.70.0
Elementor: by Elementor.com – 3.27.6
Flexible Shipping: by Octolize – 5.2.0
Google for WooCommerce: by WooCommerce – 2.9.9
Site Kit by Google: by Google – 1.146.0
Ultimate Addons for Elementor Lite: by Brainstorm Force – 2.2.0
Hostinger Tools: by Hostinger – 3.0.29
WPCode Lite: by WPCode – 2.2.5
Klaviyo: by Klaviyo
Inc. – 3.4.3

LiteSpeed Cache: by LiteSpeed Technologies – 6.5.4
Omnisend for WooCommerce: by Omnisend – 1.15.32
Pinterest for WooCommerce: by WooCommerce – 1.4.16
Rank Math SEO PRO: by Rank Math SEO – 3.0.81
Rank Math SEO: by Rank Math SEO – 1.0.238
WooCommerce.com Update Manager: by Automattic – 1.0.3
WooCommerce PayPal Payments: by WooCommerce – 2.9.6
HUSKY - Products Filter Professional for WooCommerce: by realmag777 – 1.3.6.5
WooCommerce: by Automattic – 9.6.2 (update to version 9.7.0 is available)
ShopLentor – WooCommerce Builder for Elementor & Gutenberg: by HasThemes – 3.1.0

### Inactive Plugins (4) ###

Subscriptions For WooCommerce: by WP Swings – 1.7.5
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.3.1
WooCommerce Shipping: by WooCommerce – 1.5.0
WooCommerce Shipping & Tax: by WooCommerce – 2.8.7

### Dropin Plugins () ###

advanced-cache.php: advanced-cache.php
object-cache.php: LiteSpeed Cache - Object Cache (Drop-in)

### Must Use Plugins (1) ###

Hostinger Smart Auto Updates: by Hostinger – 1.0.6

### Settings ###

Legacy API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: ?

### Logging ###

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 12 MB

### WC Pages ###

Shop base: #3604 - /shop/
Cart: #3605 - /cart/ -  Contains the [woocommerce_cart] shortcode
Checkout: #3606 - /checkout/ -  Contains the [woocommerce_checkout] shortcode
My account: #3607 - /my-account-2/
Terms and conditions: #5653 - /terms-of-service/

### Theme ###

Name: Astra
Version: 4.8.12
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
Theme type: Classic theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled
PayPal Shipping Callback: –
Apple Pay: –
Google Pay: –
Fastlane: –

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: product-data-views
experimental-blocks
coming-soon-newsletter-template
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
blueprint
reactify-classic-payments-settings
use-wp-horizon
add-to-cart-with-options-stepper-layout
blockified-add-to-cart

Daily Cron: ? Next scheduled: 2025-02-26 01:33:04 +00:00
Options: ?
Notes: 93
Onboarding: completed

### Action Scheduler ###

Canceled: 24
Oldest: 2025-02-09 01:12:00 +0000
Newest: 2025-02-09 01:12:00 +0000

Complete: 48,495
Oldest: 2025-01-26 00:37:07 +0000
Newest: 2025-02-25 19:32:55 +0000

Failed: 790
Oldest: 2024-06-16 02:07:29 +0000
Newest: 2025-02-18 23:11:29 +0000

Pending: 15
Oldest: 2025-02-25 19:42:48 +0000
Newest: 2025-03-20 00:13:55 +0000


### Status report information ###

Generated at: 2025-02-25 19:38:26 +00:00

    • This topic was modified 5 days, 21 hours ago by bigrabit123.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Mahfuzur Rahman(woo-hc)

    (@mahfuzurwp)

    Hi @bigrabit123,

    It looks like your site is using both WooCommerce PayPal Payments and Checkout Plugins – Stripe for WooCommerce for payments. Could you confirm which plugin you’re using for Express Checkout?

    Since the issue is specific to Apple Pay and Google Pay, it’s likely related to the payment plugin rather than WooCommerce core. I recommend reaching out to the support team of the plugin handling your Express Checkout, as they’ll be able to investigate further.

    Thank you.

    Thread Starter bigrabit123

    (@bigrabit123)

    Yes, I’m using both?WooCommerce PayPal Payments?and?Checkout Plugins – Stripe for WooCommerce.

    Have you seen similar situations? Would you have some general guidance? I’m also using Litespeed cache, which has in the past caused some issues with other UI functions in Woo. Just wanted to check. Thank you!

    Plugin Support Jonayed (woo-hc)

    (@jonayedhosen)

    Hi @bigrabit123 ,

    I understand you’re having issues with the WooCommerce PayPal Payments and Stripe for WooCommerce plugins while using LiteSpeed Cache.

    Since these involve third-party plugins, I’d recommend reaching out to their respective support teams for specialized help.

    That said, caching mechanisms like LiteSpeed Cache can sometimes interfere with dynamic WooCommerce functionalities. You might want to try excluding your cart and checkout pages from caching within the LiteSpeed settings.

    Also, if both plugins are active for the same payment purpose, I suggest temporarily deactivating one and checking if express checkout works. If it does, try switching to the other plugin to see if the issue is specific to one of them. This can help pinpoint any compatibility issues.

    Hope this helps!

Viewing 3 replies - 1 through 3 (of 3 total)
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