Express Checkout – Apple Pay doesn’t working

  • Resolved mpsundaydev

    (@mpsundaydev)


    10 months, 2 weeks ago

    Hello,

    We are having a problem when trying to place an order through Apple Pay Express Checkout, the system is returning a message “Phone number must have 10 or more digits“, we have already tried to reduce the length in the validation field and Disable Telephone validation in Woocommerce by the Function. We believe this validation is come from this Plugin or Flux Checkout, but we didn’t find a solution yet, could you help us? Thank you

    • This topic was modified 10 months, 2 weeks ago by mpsundaydev.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hey there, @mpsundaydev! Thanks for contacting us. I’m happy to help you.

    Can you please deactivate Flux Checkout and see if the issue persists?

    If it does, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    Also, please enable Stripe debug at WooCommerce > Settings > Payments > Stripe > Settings > Advanced settings and trigger the issue again to generate the logs. Then please also search for Stripe errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter mpsundaydev

    (@mpsundaydev)

    I’m sorry @carolm29 but I believe I opened this ticket in the wrong Plugin, I opened one here:

    https://www.ads-software.com/support/topic/express-checkout-apple-pay-does-not-work/

    We are not using WooCommerce Stripe Payment Gateway but Payment Plugins for Stripe WooCommerce

    Sorry for the inconvenience, even so I will collect all the information that you suggested to me. Thank you!

    • This reply was modified 10 months, 2 weeks ago by mpsundaydev.
Viewing 2 replies - 1 through 2 (of 2 total)
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