External business ID is missing

System status:

### WordPress Environment ###

WordPress address (URL): https://salsport.com
Site address (URL): https://salsport.com
WC Version: 6.9.4
REST API Version: ? 6.9.4
WC Blocks Version: ? 8.3.3
Action Scheduler Version: ? 3.5.2
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ?
WP Cron: ?
Language: he_IL
External object cache: –

### Server Environment ###

Server Info: nginx/1.23.1
PHP Version: 7.4.30
PHP Post Max Size: 512 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.53.1

SUHOSIN Installed: –
MySQL Version: 5.5.41-MariaDB
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.9.4
WC Database Prefix: ucs_
????? ????? ?? ???? ???????: 618.45MB
???? ??????? ?? ???? ???????: 529.39MB
???? ??????? ?? ???? ???????: 89.06MB
ucs_woocommerce_sessions: ??????: 1.02MB + ??????: 0.02MB + ???? InnoDB
ucs_woocommerce_api_keys: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB
ucs_woocommerce_attribute_taxonomies: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
ucs_woocommerce_downloadable_product_permissions: ??????: 0.02MB + ??????: 0.06MB + ???? InnoDB
ucs_woocommerce_order_items: ??????: 2.52MB + ??????: 0.41MB + ???? InnoDB
ucs_woocommerce_order_itemmeta: ??????: 9.52MB + ??????: 11.00MB + ???? InnoDB
ucs_woocommerce_tax_rates: ??????: 0.02MB + ??????: 0.06MB + ???? InnoDB
ucs_woocommerce_tax_rate_locations: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB
ucs_woocommerce_shipping_zones: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
ucs_woocommerce_shipping_zone_locations: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB
ucs_woocommerce_shipping_zone_methods: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
ucs_woocommerce_payment_tokens: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
ucs_woocommerce_payment_tokenmeta: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB
ucs_woocommerce_log: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
ucs_actionscheduler_actions: ??????: 1.05MB + ??????: 0.86MB + ???? InnoDB
ucs_actionscheduler_claims: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
ucs_actionscheduler_groups: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
ucs_actionscheduler_logs: ??????: 1.05MB + ??????: 0.41MB + ???? InnoDB
ucs_berocket_termmeta: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
ucs_booter_404s: ??????: 25.56MB + ??????: 4.52MB + ???? InnoDB
ucs_braapf_product_stock_status_parent: ??????: 0.06MB + ??????: 0.02MB + ???? InnoDB
ucs_braapf_product_variation_attributes: ??????: 0.02MB + ??????: 0.05MB + ???? InnoDB
ucs_braapf_term_taxonomy_hierarchical: ??????: 0.02MB + ??????: 0.05MB + ???? InnoDB
ucs_braapf_variable_attributes: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB
ucs_braapf_variation_attributes: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB
ucs_check_email_log: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
ucs_commentmeta: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB
ucs_comments: ??????: 5.52MB + ??????: 5.98MB + ???? InnoDB
ucs_ezcache_webp_images: ??????: 3.52MB + ??????: 0.44MB + ???? InnoDB
ucs_e_events: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
ucs_e_notes: ??????: 0.02MB + ??????: 0.17MB + ???? InnoDB
ucs_e_notes_users_relations: ??????: 0.02MB + ??????: 0.05MB + ???? InnoDB
ucs_e_submissions: ??????: 0.02MB + ??????: 0.27MB + ???? InnoDB
ucs_e_submissions_actions_log: ??????: 0.02MB + ??????: 0.11MB + ???? InnoDB
ucs_e_submissions_values: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB
ucs_failed_jobs: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
ucs_ip_geo_block_cache: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
ucs_ip_geo_block_logs: ??????: 0.11MB + ??????: 0.03MB + ???? InnoDB
ucs_ip_geo_block_stat: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
ucs_links: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
ucs_mailchimp_carts: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
ucs_mailchimp_jobs: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
ucs_options: ??????: 9.08MB + ??????: 1.13MB + ???? InnoDB
ucs_postmeta: ??????: 238.59MB + ??????: 36.03MB + ???? InnoDB
ucs_posts: ??????: 51.48MB + ??????: 4.80MB + ???? InnoDB
ucs_queue: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
ucs_smush_dir_images: ??????: 0.02MB + ??????: 0.05MB + ???? InnoDB
ucs_stock_log: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
ucs_termmeta: ??????: 0.06MB + ??????: 0.06MB + ???? InnoDB
ucs_terms: ??????: 0.08MB + ??????: 0.09MB + ???? InnoDB
ucs_term_relationships: ??????: 0.23MB + ??????: 0.14MB + ???? InnoDB
ucs_term_taxonomy: ??????: 0.06MB + ??????: 0.03MB + ???? InnoDB
ucs_usermeta: ??????: 5.48MB + ??????: 7.03MB + ???? InnoDB
ucs_users: ??????: 0.27MB + ??????: 0.23MB + ???? InnoDB
ucs_wc_admin_notes: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
ucs_wc_admin_note_actions: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
ucs_wc_category_lookup: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
ucs_wc_customer_lookup: ??????: 1.52MB + ??????: 0.42MB + ???? InnoDB
ucs_wc_download_log: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB
ucs_wc_mnm_child_items: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB
ucs_wc_order_coupon_lookup: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB
ucs_wc_order_product_lookup: ??????: 1.52MB + ??????: 1.30MB + ???? InnoDB
ucs_wc_order_stats: ??????: 1.52MB + ??????: 0.61MB + ???? InnoDB
ucs_wc_order_tax_lookup: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB
ucs_wc_product_attributes_lookup: ??????: 0.05MB + ??????: 0.02MB + ???? InnoDB
ucs_wc_product_download_directories: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
ucs_wc_product_meta_lookup: ??????: 0.16MB + ??????: 0.33MB + ???? InnoDB
ucs_wc_rate_limits: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
ucs_wc_reserved_stock: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
ucs_wc_tax_rate_classes: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
ucs_wc_webhooks: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
ucs_wpfm_backup: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
ucs_wpml_mails: ??????: 150.52MB + ??????: 0.00MB + ???? InnoDB
ucs_yoast_indexable: ??????: 6.52MB + ??????: 5.27MB + ???? InnoDB
ucs_yoast_indexable_hierarchy: ??????: 0.19MB + ??????: 0.31MB + ???? InnoDB
ucs_yoast_migrations: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
ucs_yoast_primary_term: ??????: 0.06MB + ??????: 0.03MB + ???? InnoDB
ucs_yoast_prominent_words: ??????: 0.05MB + ??????: 0.03MB + ???? InnoDB
ucs_yoast_seo_links: ??????: 9.52MB + ??????: 6.00MB + ???? InnoDB
ucs_yoast_seo_meta: ??????: 1.52MB + ??????: 0.00MB + ???? InnoDB

### Post Type Counts ###

attachment: 4250
br_product_filter: 6
custom_css: 1
elementor_cf_db: 1827
elementor_lead: 1407
elementor_library: 59
global_product_addon: 1
jet-menu: 21
jet-page-template: 1
jet-popup: 2
jet-smart-filters: 2
jet-theme-core: 1
jet-woo-builder: 6
nav_menu_item: 58
oembed_cache: 13
page: 25
post: 4
product: 449
product_variation: 277
revision: 2799
shop_coupon: 52
shop_order: 6396
wafs: 1
wcct_countdown: 1
yith-wcbm-badge: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ??? ????? ?????? ????? ???????.

### Active Plugins (51) ###

WooCommerce Advanced Product Labels: ??? BeRocket – 1.2.3.8
Booter - ????? ?????? ??????: ??? uPress – 1.5.6
Woocommerce Baldar Delivery: ??? Amit Matat – 1.3.4
Caspit for WooCommerce: ??? Caspit Software Ltd. – 2.07
Check & Log Email: ??? WPChill – 1.0.6
????? ??????: ??? ????? ??????? ?????? ???????? – 1.6.2
Yoast Duplicate Post: ??? Enrico Battocchi & Team Yoast – 4.5
GTM4WP: ??? Thomas Geiger – 1.16.1
??????? ???: ??? Elementor.com – 3.7.6
???????: ??? Elementor.com – 3.7.7
????? ????? enable: ??? uPress – 1.4
ezCache: ??? uPress – 1.5.1
Facebook for WooCommerce: ??? Facebook – 2.6.24
Head, Footer and Post Injections: ??? Stefano Lissa – 3.2.5
IP Geo Block: ??? tokkonopapa – 3.0.17.4
JetBlocks For Elementor: ??? Crocoblock – 1.3.3
JetBlog For Elementor: ??? Crocoblock – 2.3.1
Jet Data Importer: ??? Zemez – 1.2.1
JetElements For Elementor: ??? Crocoblock – 2.6.7
JetMenu: ??? Crocoblock – 2.2.3
Jet Plugins Wizard: ??? Zemez – 1.2.0
JetSearch: ??? Crocoblock – 3.0.2
JetTabs For Elementor: ??? Crocoblock – 2.1.19
JetThemeCore: ??? Crocoblock – 2.0.7
JetTricks: ??? Crocoblock – 1.4.2
JetWooBuilder For Elementor: ??? Crocoblock – 2.0.4
Kava Extra: ??? Zemez – 1.0.1
Klaviyo: ??? Klaviyo
Inc. – 3.0.3

Loco Translate: ??? Tim Whitlock – 2.6.2
LTR  RTL Admin content: ??? Ronny Sherer – 0.5.7
Magni Image Flip for WooCommerce: ??? Magnigenie – 1.0
Mailchimp for WooCommerce: ??? Mailchimp – 2.7.5
Metorik Helper: ??? Metorik – 1.5.2
Contact Form DB - Elementor: ??? Web Ace Tech Services – 1.8.0
Temporary Login Without Password: ??? StoreApps – 1.7.6
Tracking Code Manager: ??? Data443 – 2.0.15
Product Customer List for WooCommerce: ??? Kokomo – 3.1.1
CTX Feed: ??? WebAppick – 4.5.3
WooCommerce Weight Based Shipping: ??? weightbasedshipping.com – 5.3.23
Checkout Field Editor for WooCommerce: ??? ThemeHigh – 1.7.2
Advanced AJAX Product Filters for WooCommerce: ??? BeRocket – 1.6.3.1
Pixel Manager for WooCommerce: ??? SweetCode – 1.22.1
WooCommerce Google Analytics Integration: ??? WooCommerce – 1.5.14
WooCommerce Mix and Match Products: ??? Kathy Darling – 2.1.3
WooCommerce Product Add-ons: ??? WooCommerce – 5.0.0
???????: ??? ???? ???????? – 6.9.4
WP Mail Logging: ??? Wysija – 1.10.4
WP phpMyAdmin: ??? Puvox.software – 5.2.0.7
Smush Pro: ??? WPMU DEV – 3.11.1
WPMU DEV Dashboard: ??? WPMU DEV – 4.11.16
YITH WooCommerce Badge Management: ??? YITH – 2.9.0

### Inactive Plugins (4) ###

Ocean Extra: ??? OceanWP – 2.0.4
Yaad Sarig Payment Gateway For WC: ??? YAAD-PAY & 10Bit – 2.1.50
Yoast SEO: WooCommerce: ??? Team Yoast – 13.8
Yoast SEO Premium: ??? Team Yoast – 15.6.2

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

booter-crawlers-manager-mu.php: ???  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: ILS (?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
mix and match (mix-and-match)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

???? ????: #5 - /shop/
?? ?????: #6 - /cart/
?????: #7 - /checkout/
?????? ???: #8 - /my-account/
???? ?????: #835 - /%d7%aa%d7%a7%d7%a0%d7%95%d7%9f/

### Theme ###

Name: Hello Elementor Child
Version: 1.0.1
Author URL: https://elementor.com/
Child Theme: ?
Parent Theme Name: Hello Elementor
Parent Theme Version: 2.6.1
Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
WooCommerce Support: ?

### Templates ###

Overrides: –

### Mix and Match Products ###

Version: 2.1.3
Database Version: 2.1.3
Template Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-09-28 11:28:10 +03:00
Options: ?
Notes: 24
Onboarding: completed

### Action Scheduler ###

Canceled: 1
Oldest: 2022-09-23 16:46:54 +0300
Newest: 2022-09-23 16:46:54 +0300

Complete: 2,014
Oldest: 2022-08-28 13:07:38 +0300
Newest: 2022-09-28 11:38:27 +0300

Failed: 78
Oldest: 2019-11-08 08:41:38 +0200
Newest: 2020-06-03 11:07:21 +0300

Pending: 2
Oldest: 2022-09-28 23:00:00 +0300
Newest: 2022-09-29 07:09:21 +0300

### Status report information ###

Generated at: 2022-09-28 12:11:25 +03:00

tried both methods suggested here – still not working.

Hi @talmager

I understand that upon trying to connect Facebook to the plugin you are getting that error message.

Thanks for sharing the System Status Report.

PHP Time Limit: 30

We recommend reaching out to your host to change this parameter to around 1000. This is not directly related to the issue at hand but is important regarding your site’s overall performance.

When checking the options.php file, the wc_facebook_external_business_id field is filled with no special characters. Tried deleting the plugin information from the database using PHPMyAdmin – still doesn’t work.

Thanks for sharing this additional info.

This same problem has been dealt with at the following thread – could you please check if the solutions suggested over there work in your case?

https://www.ads-software.com/support/topic/something-went-wrong-when-connecting-to-facebook-45/

Let us know how it goes – we’ll look forward to your response to be able to assist you further.

• This reply was modified 2 years, 6 months ago by Margaret S. woo-hc.

Hi,
I already tried the solution mentioned in that thread.
It’s the same one that is listed in this thread.

It didn’t work ??

(thanks for the PHP time limit suggestion. will fix it ASAP).

Hi @talmager!

In this case, as a next step, please try uninstalling and deleting the plugin as described here:

https://woocommerce.com/document/facebook-for-woocommerce-uninstall-plugin-and-remove-woocommerce-facebook-app/

If the issue persists, please try downloading and uploading this mini-extension we developed for the kind of issue you have; it will add a new tool available at WooCommerce → Status → Tools called Reset Facebook for WooCommerce settings.

Image URL: https://i.ibb.co/K6JdhTb/knjafsjn.png

Please click the Reset settings button and then try to connect again to your Facebook account.

Let us know how it goes for you!

Hi,
Both solutions didn’t work.

Still getting the same error that the business ID is missing.

BTW – this article is saying I need to remove WooCommerce Extension V2 nut I’m seeing “WooCommerce Integration” and not “extension V2”. Is this important?

Thanks,
Tal

Hi @talmager

I understand that the above solutions did not work on your end.

Can you please provide fatal error logs under WooCommerce > Status > Logs related to the plugin if there’s any?

This is from today:

09-30-2022 @ 03:17:40 - Unable to detect valid feed configuration: No catalog ID
09-30-2022 @ 03:23:26 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 03:29:47 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 03:35:27 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 03:46:11 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 03:49:06 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 03:52:33 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 04:37:49 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 05:23:21 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 05:45:57 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 06:00:19 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 06:17:33 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 06:23:43 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 06:29:21 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 06:34:45 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 06:35:07 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 06:40:57 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 06:52:24 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 06:54:51 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 07:03:18 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 07:09:34 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 07:21:38 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 07:28:29 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 07:32:43 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 07:41:59 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 07:42:06 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 07:42:17 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 07:42:29 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 07:42:31 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 07:52:40 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 07:57:21 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 08:06:12 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 08:08:26 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 08:10:25 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 08:10:26 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 08:10:57 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 08:11:10 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 08:11:11 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 08:21:58 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 08:27:00 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 08:27:59 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 08:30:16 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 08:30:35 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 08:37:25 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 08:37:27 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 08:41:28 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 08:41:31 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 08:41:45 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 08:41:47 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 08:42:42 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 08:52:25 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 08:55:04 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 09:06:49 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 09:07:22 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 09:08:02 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 09:08:10 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 09:12:07 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 09:12:40 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 09:12:41 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 09:12:48 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 09:12:50 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 09:12:57 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 09:13:11 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 09:35:00 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 09:35:07 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 09:38:19 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 09:41:39 - Could not send Pixel event: Cannot create the API instance because the access token is missing.
09-30-2022 @ 09:45:41 - Could not send Pixel event: Cannot create the API instance because the access token is missing.

Hello!

Thanks for sending the error log.

Please note when you connect a Facebook Page or Account to WooCommerce 2FA is required by Facebook.com. You can find more information about it here:
https://www.facebook.com/help/148233965247823

Please be sure that 2FA is enabled for your account and then try again to connect to Facebook.

Let us know if this makes a difference.

I have 2FA on my account.
This can’t be the problem.

Can the problem be because one of the other admins in the business account or the ad account doesn’t have 2FA?

Hi there @talmager ??

Can the problem be because one of the other admins in the business account or the ad account doesn’t have 2FA?

Feel free to follow the steps in the Connect your Facebook Account section, directly linked here.

Especially the part on Two-Factor Authentication, detailed further here.

Let us know how it goes!

I checked it again.
2FA is activated for all users on the account level – https://share.getcloudapp.com/L1u9Wgl5

So this can’t be the problem.
I followed the guide in the article you sent and I’m still getting the same error.

Hello @talmager!

If you are having problems connecting to Facebook, please follow these steps:

1. Surf to https://<your-site>/wp-admin/options.php.
2. Search for wc_facebook_external_business_id.
3. Update field to include only supported characters and save (best practice: store-name-dfsdc3lck9k6q ← 13-digit random string)
4. Double check the wc_facebook_external_business_id to make sure changes have been saved, in case changes haven’t been saved you will need to update this through the database.
5. Once changes have been saved, please go back to WooCommerce > Facebook and click “Get Started” again.

Please keep in mind that the ‘wc_facebook_external_business_id’ WordPress option **cannot be blank or contain non-Latin characters**.`