External links for same domain

  • Resolved SeKra

    (@sekra)


    3 months ago

    Hey guys,

    we recently changed our domain name and approved the change with JetPack. (There was an overlay asking to switch to the new domain – this was approved).

    Now when we review our external links analysis within JetPack Dashboard, all clicks on images are getting counted as external links. But the images are hosted on the same domain as the website. So we are wondering, what could cause the problem. I already wrote the JetPack support, but we did not receive any info for the last 5 days. So I have to try it here ??

    Can you help us? Thank you.

    Best, Sebastian

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter SeKra

    (@sekra)

    Is there any Support here? We are a paying for this plugin and there are 4 days of no answer! Come on guys, you can do better.

    Best, Sebastian

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hello @sekra,

    I’m sorry to hear about the trouble, but thanks for reaching out also here. I tried to track down the email you sent (as a paid customer, you have access to direct email support, in fact) but I could’t find it.

    Could you please post your site URL here so that we can find the missed ticket? Given the issue you reported, we would have asked you anyway to contact us via email. Look forward to your reply, thanks!

    Thread Starter SeKra

    (@sekra)

    I wrote an email to [email protected] in order to create a ticket. If I want to create a ticket here https://jetpack.com/contact-support/?rel=support I get redirected to this support forum where I also create a ticket. Where can I create a ticket? It seems like Jetpack does over complicate the support form on purpose in order to get less support tickets ??

    Where can I create a ticket? @erania-pinnera

    Thank you.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hey @sekra,

    If you head to the link I sent you, you should be able to contact us via a contact form that turns into an email ticket in our system. If you’re a paid user, the message will be escalated to get more priority, granted you’re writing to us via the WordPress.com account that purchased the plan.

    I am still happy to track down the ticket you have sent whils you attempt to send a new one via the contact form; I just need the site URL if possible. I also tried to track it down by using the words you used here, with no success unfortunately.

    Let us know how it goes with the form above, and if you have a copy of the email you sent us, you can share part of its wording so we might be able to find it in our system. Thanks! ??

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hey @sekra,

    Did you eventually manage to send us the email, and do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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