External partner cannot login “code is incorrect or has expired”

Hi,

I’m trying to give access to a freelancer editor to my WordPress site but they keep getting the message “code is incorrect or has expired”.

There’s a solution in the FAQs but it seems outdated:

“Another option is to enable “relaxed mode” in the settings for the plugin, this will enable more valid codes by allowing up to a 4 min. timedrift in each direction.”

There’s no such option in the settings. Could you please advise?

Thank you,
Kevin