Extra Character Being Added in Commenter’s Name

  • HKP

    (@hiskingdomprophecy)


    4 years, 7 months ago

    Hi Folks,

    A user pointed out that his name was being changed in the comment title box.

    He typed in “John Doe” but we got “John+Doe” showing when the comment was moderated and approved.

    The photo below shows this result. A sample link https://www.hiskingdomprophecy.com/the-gideon-warriors-of-jesus-the-water-test/

    I tested that URL (and others) using a couple of different browsers – mobile and desktop- but I could not duplicate the error and on checking, not all two-part names gave this error. The user who let me know about it, uses a mobile browser.

    I passed this to our Theme author who said “all the comment code is strictly handled by WordPress, not the theme.” and so could not help. Their testing also showed negative, but at the same time as their test, I got another “Yanchun+Feng” from a commenter. Normally he does not use the +.

    Yesterday I cleaned things up and deleted all the extra “+” characters and found they went back to July 22. So the issue started then.

    I am using the latest version of WP, all plugins are up to date, I have WP-Debug on, but it is showing no issues. I have also reloaded WP, but no change. I made no changes to WP on July 22, other than the automatic updates.

    Any thoughts?

    Regards and thanks,
    Angus

    Reference Mobile Screen Capture:
    https://www.hiskingdomprophecy.com/wp-content/uploads/2020/07/HKP-Screenshot.png

    • This topic was modified 4 years, 7 months ago by HKP.

    The page I need help with: [log in to see the link]

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  • Moderator t-p

    (@t-p)

    This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you can install plugins, install and activate “Health Check”: https://www.ads-software.com/plugins/health-check/
    It will add some additional feature under create a new menu position Tools > Site Health.
    On its troubleshooting tab, you can Enable Troubleshooting Mode. This will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off and switch between themes, without affecting normal visitors to your site. This allows you to test for various compatibility issues.
    There’s a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode at https://make.www.ads-software.com/support/handbook/appendix/troubleshooting-using-the-health-check/

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