Extra Element above slider which is not there when slider removed and deactivate

Please advise where you saw this closed and resolved. Thank you.

Hi Tim,

https://www.ads-software.com/support/topic/whitepink-space-above-slider

Is the link where I saw the original Resolved post, it doesn’t show what was done to resolve it.

In my case its not White/pink..its white/grey. My Theme is Hueman with a child theme and WordPress is v4.2.4 I am reluctant to update to v4.3 until the issue is resolved. The site is currently localhost but I have an online version that exhibits the same fault.

The site is:
https://www.eucap-sahel-mali.eu
And you can see the space above the carousel.

Hope that helps.

Dave

Update: I have updated to WP 4.3 and removed all un-needed plugins.
But the issue still remains. I have tried the site from different computers/browsers (Safari/Mac, Chrome/PC, IE/PC, Firefox/Mac, Firefox/PC) no difference.
What I can do is using Chrome on a PC and the F12 Inspector, highlight the unwanted image then delete to fix the issue. But it doesn’t save – obviously.
It is a shame I can’t post screen shots
I need to know what file in the Soliloquy plugin folder is the one to edit to remove this annoying padding/element.
I have 4 carousels in use on different pages and they all exhibit the problem.
Have you an email address I can send the screenshots to?

If you require email support, you’re welcome to purchase a Soliloquy license.

The space is being caused because something – not Soliloquy – is adding in a paragraph and code tag.

Please check how you are adding the shortcode into your Page. This will be the fault.

You can upload screenshots on the Internet and just link them on here