Extra fee disappear when I turn on mollie

  • ilovedahlia

    (@ilovedahlia)


    3 weeks ago

    Hello, when we check payment methods via the Mollie plugin, it causes the extra costs I added to an order to no longer be visible during check-out. These costs are still calculated and invoiced only they are not visible to the consumer on the screen. If I uncheck the payment options within the Mollie plugin, this line is visible again. Is there a way to turn on the payment choices and be able to see the extra costs line?
    Hope you can help, Regards Sander

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Femi

    (@femiyb)

    Hello @ilovedahlia

    To assist you effectively with this issue, could you please clarify how you’re adding these extra costs to your products? Specifically:

    • Are you utilizing a plugin to add these fees? If so, which one?
    • Have you implemented custom code to introduce these additional charges?
    • Are the extra costs applied at the product level, cart level, or during checkout?

    Understanding the method you’re using will help us identify potential conflicts and provide a suitable solution.

    Looking forward to your response.

    Regards,
    Femi.

    Thread Starter ilovedahlia

    (@ilovedahlia)

    Hello we are using the plugin Extra Fees Plugin for WooCommerce by theDotstore

    Plugin Support Femi

    (@femiyb)

    Hello @ilovedahlia

    Thansk for confirming that.

    I could reproduce the issue you have reported with the Extra Fees Plugin for WooCommerce. The issue might be caused by a conflict with some other plugin on your site. I suggest trying to run a conflict test, by deactivating other plugins and leaving only the relevant plugins active, then checking if the issue persists.

    If the issue persist, could you please explain the steps to reproduce the issue?

    Regards,
    Femi.

Viewing 3 replies - 1 through 3 (of 3 total)
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