• Resolved patzz72

    (@patzz72)


    I’m testing the template for a review, but the slider doesn’t get activated when I checked it in the customize settings. I tried a number of variations, there are all featured images on all the posts but it doesn’t show. Is there any extra plugin I’m missing that needs to be uploaded?

    • This topic was modified 4 years, 4 months ago by patzz72.
Viewing 15 replies - 1 through 15 (of 17 total)
  • Hi @patzz72

    At first, thank you for your response and for choosing our theme.

    Weird, can you please share the screenshots of the customizer options?

    Kind Regards

    Thread Starter patzz72

    (@patzz72)

    Hi,

    offcourse:
    The image you can find here
    The website you can find here

    Ps. it is all in Dutch.

    Kind regards

    Hi @patzz72

    Weird, please try to change the source for the blog posts from the category to the all posts, maybe you have some issue with the categories or there is no blog post to display.

    Please let us know the results.

    Kind Regards

    Thread Starter patzz72

    (@patzz72)

    Hi @wprsupport,

    Changed that as well. Added new blogs to see it that would change anything. Deleted everything and created all the blogs. Deleted the theme and started over. Nothing does the trick. I’m a bit baffled at the moment.

    Thread Starter patzz72

    (@patzz72)

    Ps. I disabled all plugins already to see it those caused a problem. Nope

    Hi @patzz72

    Weird, I will redirect this topic to the developer’s board and they will check for the issue.

    Kind Regards

    Thread Starter patzz72

    (@patzz72)

    Hi @wprsupport,

    Thank you!

    Kind regards

    Hi @patzz72

    1. Please make sure that you are running the latest version of the theme, in the last version the featured slider options should look like in the screenshot: https://imgur.com/Xxcsrqb

    2. Please make sure that the posts under the category you choose to be displayed in the slider, all have Featured images attached.

    3. Temporarily change the Worpdress interface language to English, clear cached data and check again.

    Waiting for your response.

    Kind Regards

    Thread Starter patzz72

    (@patzz72)

    Hi @wprsupport,

    1. I have a different theme (Bard instead of Ashe), but it looks very different (see image here). I got Bard 1.6.8 from your site, uninstalled the version on my site and added it again based on the download from your site.

    2. Yep, all there

    3. Did that.

    No change unfortunately

    Thread Starter patzz72

    (@patzz72)

    Btw: in the Ashe theme the slider does work.

    Hi @patzz72

    Weird, our developers are working on the issue and will contact you as soon as they have any updates.

    Our apologies for the inconvenience and thank you for your patience.

    Kind Regards

    Thread Starter patzz72

    (@patzz72)

    Do I need to keep the bard theme live for the developers? Otherwise I’ll try the Ashe theme first, although for the review the Bard theme would be better.

    Theme Author WP Royal

    (@wproyal)

    Hi,

    Nick is here from DEV team, yes you can change the theme. About Bard theme after many testings on many servers I have not found any slider related issue, it might be your WP database related issue and can you please try to reset your database and try again if possible?

    I really don’t have any other ideas ??

    Kind Regards,
    Nick

    Theme Author WP Royal

    (@wproyal)

    Oh sorry, I accidentally have marked this topic as resolved but you can post again and we will do our best to continue to help.

    Thread Starter patzz72

    (@patzz72)

    @wproyal,

    I reset the database, rebuild the site at a different location and the slider is still not showing up. I’m getting a bit frustrated with the theme. I can supply you with credentials to find the problem?

Viewing 15 replies - 1 through 15 (of 17 total)
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