Extra Product Options are not shown in Order Received page or Email

  • Resolved wprasek

    (@wprasek)


    4 years, 9 months ago

    Hi, I’m evaluating your plugin before I purchase the full version but I’m having an issue with the “Ordered Received” page. It does NOT show the extra product options that I selected for the products. Also, the email I receive does NOT show the extra product options either. Is this a theme issue or am I doing something wrong?

    If I goto the order in WooCommerce it displays the product options correctly for that order.

    The settings are all unchecked in Advanced Settings:
    Hide custom fields in Cart Page
    Hide custom fields in Checkout page
    Hide custom fields in Order Details page

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi,
    I’m having almost just the same problem.
    The extra information does not appear during check-out, nor in the customer’s profile.
    In my case, it also does not appear on the order screen on the woocommerce dashboard. SKU appears instead

    The settings are all unchecked in Advanced Settings:
    Hide custom fields in Cart Page
    Hide custom fields in Checkout page
    Hide custom fields in Order Details page

    Plugin Author ThemeHigh

    (@themehigh)

    Could you please verify whether you are using Ajax add to cart method, if so could you please disable the Ajax add to cart method and verify once again from your side?

    We hope this will help.

    Thank you!

    Thread Starter wprasek

    (@wprasek)

    Thanks for the feedback. I have not installed an “ajax to cart” type plugin. I have tried disabling the “Enable AJAX add to cart buttons on archives” setting in WooCommerce and it still has the same behavior (no product options listed in the email or in the order received/summary). Is there another WooCommerce setting I should be looking at?

    I’m running WordPress 5.4.1, WooCommerce 4.1.1, and Extra Product Options (Product Addons) for WooCommerce version 2.1.3.

    Plugin Author ThemeHigh

    (@themehigh)

    Could you please verify whether your theme is using the “Ajax add to cart” method or not?

    If this is not the exact issue then your issue need a detailed check. Please raise a ticket through our website. We hope our technical team will be able to help you.

    Thank you!

    Plugin Author ThemeHigh

    (@themehigh)

    We hope your issue is resolved now.

    We are going to mark this thread as resolved.

    Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
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