extra status dropdown in order detail page backend
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Hello,
Recently I have strange “status” dropdown boxes at every product in the product detail page of my backend. It has no function or action. But I want it to be gone.
See: https://prnt.sc/nnmqL_2lUJBGI can’t figure out what causes this issue.
Can you help me please?
Thanks.
Best regards,
Dennis
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Hey @goldenlion70
Thank you for getting in touch, but I could not access the link to the screenshot you shared. Could you please re-share the screenshot? You can use the snipboard.io tool to share it.
Also, can you share your system Status: You can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, you can paste your response here.
Thanks
Hello Daniel,
Thanks for your response.
Here is the snapshot: https://snipboard.io/wV1LOD.jpg
This is the status report:
### WordPress Environment ### WordPress address (URL): https://staging.xxxxxxx.nl Site address (URL): https://staging.xxxxxxxx.nl WC Version: 6.6.1 REST API Version: ? 6.6.1 WC Blocks Version: ? 7.9.0 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: 6.0 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ? Language: nl_NL External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.29 PHP Post Max Size: 1 GB PHP Time Limit: 600 PHP Max Input Vars: 5000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 5.5.5-10.4.24-MariaDB-1:10.4.24+maria~focal Max Upload Size: 1 GB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 6.6.1 WC Database Prefix: RP3ZM3CMBX_ Totale database grootte: 730.67MB Database gegevens grootte: 401.81MB Database index grootte: 328.86MB RP3ZM3CMBX_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB RP3ZM3CMBX_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB RP3ZM3CMBX_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB RP3ZM3CMBX_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB RP3ZM3CMBX_woocommerce_order_items: Data: 11.52MB + Index: 3.52MB + Engine InnoDB RP3ZM3CMBX_woocommerce_order_itemmeta: Data: 110.66MB + Index: 103.27MB + Engine InnoDB RP3ZM3CMBX_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB RP3ZM3CMBX_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB RP3ZM3CMBX_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 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Force SSL: – Currency: EUR () Currency Position: left Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) woosb (woosb) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### Winkelbasis: #6 - /winkel/ Winkelwagen: #7 - /winkelwagen/ Afrekenen: #8 - /afrekenen/ Mijn account: #9 - /mijn-account/ Algemene voorwaarden: #157715 - /algemene-voorwaarden/ ### Theme ### Name: Shoptimizer Child Theme Version: 1.2.1 Author URL: Child Theme: ? Parent Theme Name: Shoptimizer Parent Theme Version: 2.4.2 Parent Theme Author URL: https://www.commercegurus.com/ WooCommerce Support: ? ### Templates ### Overrides: /var/www/clients/client2/web6/web/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/admin-cancelled-order.php versie 3.7.0 is verouderd. De hoofdversie is 4.1.0 /var/www/clients/client2/web6/web/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/admin-failed-order.php /var/www/clients/client2/web6/web/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/admin-new-order.php /var/www/clients/client2/web6/web/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-completed-order.php /var/www/clients/client2/web6/web/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-invoice.php /var/www/clients/client2/web6/web/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-new-account.php versie 3.7.0 is verouderd. De hoofdversie is 6.0.0 /var/www/clients/client2/web6/web/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-note.php /var/www/clients/client2/web6/web/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-on-hold-order.php /var/www/clients/client2/web6/web/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-processing-order.php /var/www/clients/client2/web6/web/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-refunded-order.php /var/www/clients/client2/web6/web/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-reset-password.php versie 3.7.0 is verouderd. De hoofdversie is 4.0.0 /var/www/clients/client2/web6/web/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-addresses.php versie 3.5.4 is verouderd. De hoofdversie is 5.6.0 /var/www/clients/client2/web6/web/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-customer-details.php /var/www/clients/client2/web6/web/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-downloads.php /var/www/clients/client2/web6/web/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-footer.php /var/www/clients/client2/web6/web/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-header.php versie 2.4.0 is verouderd. De hoofdversie is 4.0.0 /var/www/clients/client2/web6/web/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-order-details.php /var/www/clients/client2/web6/web/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-order-items.php /var/www/clients/client2/web6/web/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-styles.php versie 3.3.0 is verouderd. De hoofdversie is 4.0.0 shoptimizer-child-theme/woocommerce/loop/add-to-cart.php versie - is verouderd. De hoofdversie is 3.3.0 shoptimizer-child-theme/woocommerce/single-product/product-image.php Outdated Templates: ? Leer hoe te updaten ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ? Next scheduled: 2022-06-23 12:01:24 +02:00 Options: ? Notes: 89 Onboarding: completed ### TI WooCommerce verlanglijst templates ### Overschrijvingen: – ### Action Scheduler ### Afgerond: 29.320 Oldest: 2022-06-01 09:33:09 +0200 Newest: 2022-06-22 15:10:39 +0200 In afwachting: 4 Oldest: 2022-06-22 15:15:39 +0200 Newest: 2022-06-25 12:21:30 +0200 ### Status report information ### Generated at: 2022-06-22 15:14:07 +02:00
Best regards,
DennisThanks for sharing the System Status Report and the screenshot.
Do you remember making any changes before the issue started such as updating or installing plugin(s)?
Outdated Templates: ?
I see that your theme overrides many WooCommerce templates and some overrides are outdated. As a first step, please refer to our documentation on how to update outdated templates: https://woocommerce.com/document/fix-outdated-templates-woocommerce/
Next, please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words
fatal-error
. Please let us know what you find.If there are no fatal errors, I’d suggest isolating this issue by deactivating all plugins except the WooCommerce and switching your theme to Storefront to see if you see the same behavior. You can test this out on a staging site using a plugin like WP Staging, without affecting the appearance of the front end. Here’s the conflict test guide for reference: https://docs.woocommerce.com/document/how-to-test-for-conflicts/
Hello,
I found the plugin which was the culprit, so problem solved.
Thanks.
Best regards,
Dennis
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