Extremely Disappointed

  • nigeld67

    (@nigeld67)


    2 years ago

    I am using SP Client Document Manager Premium on a client’s website, and the “Download” link has stopped working on all documents.

    I raised an “Urgent” priority ticket with Smarty Pants five days ago regarding this and had no response. I have also tried using Live Chat, but again, no response – despite it saying that Anthony at Smarty Pants was online “Just Now”. I also called the Smarty Pants phone number (508.471.4711) at 11.55am EST today and had to leave a voicemail message, as no one was available to take the call.

    Smarty Pants apparently no longer supports this product, despite the premium version costing $75 per year.

    I advise that you avoid using SP Client Document Manager Premium and try another plugin.

Viewing 1 replies (of 1 total)
  • Plugin Author smartypants

    (@smartypants)

    Hey Nigel!

    We do still have support, we were on vacation last weekend and are back. Please reach out on your tickets and we will be happy to help!

Viewing 1 replies (of 1 total)
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