• Resolved jimsolar

    (@jimsolar)


    Hi – slide out bubble worked great for a while and then hung up i.e. opened OK on scroll but couldn’t close with button.

    I wonder if Ezoic ad platform cache is messing with the plugin? If not, are there some known conflicts with certain plugins?

    Best, Derek

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author vaakash

    (@vaakash)

    Hi,

    Can you please share the exact page URL where I can see the issue ?

    I saw multiple pages and could not find the plugin active anywhere.

    Thanks,
    Aakash

    Thread Starter jimsolar

    (@jimsolar)

    No, I deactivated it. It’s set across the site, but it hung up and blocked ads on the site. Would ezoic cache cause this issue?

    Thread Starter jimsolar

    (@jimsolar)

    it’s late here. What is your time zone? Perhaps we could coordinate tomorrow? I’ll activate it again at prearranged time and you can take a look. I guess you need to see the code to find out how it’s being blocked?

    Really appreciate your help. It’s a brilliant plugin.

    Best, Derek

    Plugin Author vaakash

    (@vaakash)

    Hi @jimsolar,

    I work from 9PM IST to 1AM IST. Can you please keep the plugin active during that time ?
    Also if the plugin is active in one specific page, please share that too.

    Thanks,
    Aakash

    Thread Starter jimsolar

    (@jimsolar)

    Hi – it’s activated.

    Thread Starter jimsolar

    (@jimsolar)

    Update

    Change settings to hide on home page and front page. It seems to be working at the moment. Set auto at 80%, so it doesn’t block content on mobile if it hangs up.

    Checked it on FF, Chrome, mobiletest.me.

    Thread Starter jimsolar

    (@jimsolar)

    seems it’s not closing with the button on mobile

    Plugin Author vaakash

    (@vaakash)

    Hi,

    Since you have selected “Automatic trigger on scroll” there is no “close” button.

    You can show a close button always by going to Close -> set “Dedicated close button on the widget box” to “yes”

    This will show a close button which users can click to close the widget box.

    Thanks,
    Aakash

Viewing 8 replies - 1 through 8 (of 8 total)
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