Facebook cant download images

  • Resolved michaeldbr

    (@michaeldbr)


    6 months, 3 weeks ago

    Hi Guys,

    I have a problem with syncing the woocommerce products to Facebook. The images are not shown at the product under media at the Facebook catalogue . I tried the following: reinstalling the plugin, reconnecting the store to fb, removing all products and sync again, change store link to http instead of https, checked if /uploads/ folder is reachable by http (this is possible). Every other product info is synced but the images can’t be downloaded by fb. When I click the image link at facebook products the link will give sometimes a 403 error but when I press enter the image is shown.. it looks like fb is blocked somehow.. I also removed all 403 rules in apache, turned off fail2ban, checked the wordpress to facebook error log (no error logs shown only good transfers). Woocommerce logs is not shown any problem. Apache log is not shown any problems. Maps do have 755 and files 0644

    This is my apache and htacces conf:

    ServerName ***.nl
    ServerAlias ***.nl
    DocumentRoot ***
    <Directory "***">
        Options Indexes FollowSymLinks
        AllowOverride All
        Require all granted
    </Directory>

    <Directory ***/wp-content>
        Order allow,deny
        Allow from all
    </Directory>



    <Directory /***/wp-content/uploads/2024/>
        Options Indexes FollowSymLinks
        AllowOverride None
        Require all granted
    </Directory>

    <Directory /***/wp-content/uploads/2025/>
        Options Indexes FollowSymLinks
        AllowOverride None
        Require all granted
    </Directory>

    <Directory /***/wp-content/uploads/2026/>
        Options Indexes FollowSymLinks
        AllowOverride None
        Require all granted
    </Directory>

    <Directory /***/wp-content/uploads/2027/>
        Options Indexes FollowSymLinks
        AllowOverride None
        Require all granted
    </Directory>

    RewriteEngine on
    SSLEngine on
    SSLCertificateFile /***.crt
    SSLCertificateKeyFile /***.key
    SSLCertificateChainFile ***.crt

    ErrorLog ${APACHE_LOG_DIR}/error.log
    CustomLog ${APACHE_LOG_DIR}/access.log combined
    SSLCACertificateFile ***.crt
    RewriteEngine On
    RewriteCond %{HTTPS} !=on
    RewriteCond %{REQUEST_URI} !^/wp-content/uploads [NC]
    RewriteRule ^(.*)$ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301,NE]
    Header always set Content-Security-Policy "upgrade-insecure-requests;"

    # BEGIN WordPress
    # De richtlijnen (regels) tussen "BEGIN WordPress" en "END WordPress" worden
    # dynamisch gegenereerd en zouden alleen aangepast mogen worden via WordPress filters.
    # Alle wijzigingen aan de richtlijnen tussen deze markeringen worden overschreven.
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
    RewriteBase /
    RewriteRule ^index\.php$ - [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    # END WordPress

    Options -Indexes

    <files wp-config.php>
    order allow,deny
    deny from all
    </files>

    <files .htaccess>
    order allow,deny
    deny from all
    </files>

    RedirectMatch 403 ^/wp-includes/?$

    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^wp-admin/includes/ - [F,L]
    RewriteRule !^wp-includes/ - [S=3]
    RewriteRule ^wp-includes/[^/]+\.php$ - [F,L]
    RewriteRule ^wp-includes/js/tinymce/langs/.+\.php - [F,L]
    RewriteRule ^wp-includes/theme-compat/ - [F,L]
    </IfModule>

    I also made my own plugin who makes a product feed and this is uploading every hour to fb. this product feed is working correct and product images are showing. But I cant use my feed with the pixel feed because the pixel feed is always overwriting the image_link and only using my feed can’t be done because retargeting advertisements needs to have the visitor info from the pixel feed…

    I’m looking forward to your help ??

    greetings

Viewing 15 replies - 1 through 15 (of 15 total)

  • Hi @michaeldbr,

    Thank you for contacting us about this. This process should work by default and the images should be synced and displayed. However, external factors, such as a third-party plugin or firewall, can interfere. I see you’ve taken some troubleshooting steps already; however, you haven’t had a chance to run a conflict test yet, right?

    Can you give it a try, disabling every other plugin except WooCommerce and Facebook for WooCommerce and using a default theme? You’ll find full details here: https://woocommerce.com/document/how-to-test-for-conflicts/#section-4.

    Kindly let us know how it goes!
    -OP

    Thread Starter michaeldbr

    (@michaeldbr)

    Hi, thanks for the reply. There is indeed an interference with. Another plugin. I think this is with Yoast but, I already find out about this and stopped all plugins and tried again. No luck with this solution.

    any other ideas?

    Hi @michaeldbr,

    Hi, thanks for the reply. There is indeed an interference with. Another plugin. I think this is with Yoast but, I already find out about this and stopped all plugins and tried again. No luck with this solution.

    Thank you for the additional details. Can you tell us more about this issue with Yoast SEO? As I understand, you tried this with a default theme and disabled every other plugin except WooCommerce and Facebook, and it still didn’t work, correct? Can you share a System Status Report to confirm this? Also, can you share screenshots of your product catalog on Facebook presenting this issue?

    I saw another report about a similar issue (I also saw you there!), so I’m curious to learn if this is a new bug. I want to report this to our developers, and one of the prerequisites for reporting a bug is testing first, as mentioned above.

    Thanks!
    -OP

    Thread Starter michaeldbr

    (@michaeldbr)

    Hi,

    Thanks for the reply. at the moment I can’t prove that its a problem with Yoast. I did notice that when I have alle my plugins activated not all products are synced. I got the feeling that it has to do with Yoast but I’m not sure. Which status report would you like to receive?

    As you can see on the images, the main image link is not working. all other image links are correct. but also not shown in the product media at FB.

    image 1: Imported product in FB catalogue. imagelink is a strange link. When pressed it returns a black page. https://l.facebook.com/l.php?u=https%3A%2F%2Fexternal-ams4-1.xx.fbcdn.net%2Femg1%2Fv%2Ft13%2F9123173248730559843%3Furl%3Dhttps%253A%252F%252Fmdbshop.nl%252Fwp-content%252Fuploads%252F2024%252F07%252FTimmermans-Winkelhaak-blokhaak-f.png%26fb_obo%3D1%26utld%3Dmdbshop.nl%26stp%3Ddst-emg0_q75_s960x960%26ccb%3D13-1%26oh%3D06_Q399R0a7XAvD9cFIqsSGIHoIUTnKFQt_IDeptkHbRrUlocE%26oe%3D66C8F608%26_nc_sid%3D58acba&h=AT3twFENsdKEQ7xUBGEji1Oo8xKpeZwSMTnbOiVX8NyNNgCHavGtcRIyNH_1G5ax74j40S9n054U9wRvS94TPZWxQ-UbsdonEtQNn6_SQyuAKiX5SGHQKgz4i6xeUJvuXuCWQg

    Image 3: the other media links. These are showing the product image after clicking. but images are not shown in the fb media of the product:

    Last image: some extra product info:

    Hey, @michaeldbr!

    ?I did notice that when I have alle my plugins activated not all products are synced.

    To confirm, if all plugins but Woo and Facebook are deactivated, do all products sync correctly?

    Which status report would you like to receive?

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Please also share the Fatal error logs (if any) and Facebook errors under WooCommerce > Status > Logs. Then you can use the selector to search for them.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter michaeldbr

    (@michaeldbr)

    hi @carolm29 ,

    To confirm, if all plugins but Woo and Facebook are deactivated, do all products sync correctly?

    The main image is still not synced when Woo and woo to fb plugin are the only plugins activated. also the other images arend synced then.

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    2024-08-22T09:59:23+00:00 CRITICAL syntax error, unexpected token "<", expecting end of file CONTEXT: {"error":{"type":4,"file":"/websites/mdbsolutions/wp-content/themes/MdBshop.nl/functions.php","line":21},"backtrace":[{"file":"/websites/mdbsolutions/wp-content/plugins/woocommerce/includes/class-woocommerce.php","line":400,"function":"critical","class":"WC_Logger","type":"->"},{"function":"log_errors","class":"WooCommerce","type":"->"}]}
    2024-08-22T09:59:24+00:00 CRITICAL syntax error, unexpected token "<", expecting end of file CONTEXT: {"error":{"type":4,"file":"/websites/mdbsolutions/wp-content/themes/MdBshop.nl/functions.php","line":21},"backtrace":[{"file":"/websites/mdbsolutions/wp-content/plugins/woocommerce/includes/class-woocommerce.php","line":400,"function":"critical","class":"WC_Logger","type":"->"},{"function":"log_errors","class":"WooCommerce","type":"->"}]}
    2024-08-22T09:59:33+00:00 CRITICAL syntax error, unexpected token "<", expecting end of file CONTEXT: {"error":{"type":4,"file":"/websites/mdbsolutions/wp-content/themes/MdBshop.nl/functions.php","line":21},"backtrace":[{"file":"/websites/mdbsolutions/wp-content/plugins/woocommerce/includes/class-woocommerce.php","line":400,"function":"critical","class":"WC_Logger","type":"->"},{"function":"log_errors","class":"WooCommerce","type":"->"}]}
    2024-08-22T09:59:33+00:00 CRITICAL syntax error, unexpected token "<", expecting end of file CONTEXT: {"error":{"type":4,"file":"/websites/mdbsolutions/wp-content/themes/MdBshop.nl/functions.php","line":21},"backtrace":[{"file":"/websites/mdbsolutions/wp-content/plugins/woocommerce/includes/class-woocommerce.php","line":400,"function":"critical","class":"WC_Logger","type":"->"},{"function":"log_errors","class":"WooCommerce","type":"->"}]}
    2024-08-22T09:59:39+00:00 CRITICAL syntax error, unexpected token "<", expecting end of file CONTEXT: {"error":{"type":4,"file":"/websites/mdbsolutions/wp-content/themes/MdBshop.nl/functions.php","line":21},"backtrace":[{"file":"/websites/mdbsolutions/wp-content/plugins/woocommerce/includes/class-woocommerce.php","line":400,"function":"critical","class":"WC_Logger","type":"->"},{"function":"log_errors","class":"WooCommerce","type":"->"}]}
    2024-08-22T09:59:39+00:00 CRITICAL syntax error, unexpected token "<", expecting end of file CONTEXT: {"error":{"type":4,"file":"/websites/mdbsolutions/wp-content/themes/MdBshop.nl/functions.php","line":21},"backtrace":[{"file":"/websites/mdbsolutions/wp-content/plugins/woocommerce/includes/class-woocommerce.php","line":400,"function":"critical","class":"WC_Logger","type":"->"},{"function":"log_errors","class":"WooCommerce","type":"->"}]}
    2024-08-22T10:44:39+00:00 CRITICAL Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, function "adminNoticeUADismissHandler" not found or invalid function name in /websites/mdbsolutions/wp-includes/class-wp-hook.php:324 CONTEXT: {"error":{"type":1,"file":"/websites/mdbsolutions/wp-includes/class-wp-hook.php","line":324},"backtrace":["","#0 /websites/mdbsolutions/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()","#1 /websites/mdbsolutions/wp-includes/plugin.php(517): WP_Hook->do_action()","#2 /websites/mdbsolutions/wp-admin/admin-ajax.php(192): do_action()","#3 {main}","thrown"]}
    2024-08-22T13:30:26+00:00 CRITICAL Uncaught TypeError: Unsupported operand types: string / int in /websites/mdbsolutions/wp-content/plugins/1.MDB-custom-shipping-class-css/custom-shipping-class-css.php:25 CONTEXT: {"error":{"type":1,"file":"/websites/mdbsolutions/wp-content/plugins/1.MDB-custom-shipping-class-css/custom-shipping-class-css.php","line":25},"backtrace":["","#0 /websites/mdbsolutions/wp-includes/class-wp-hook.php(324): display_cart_details()","#1 /websites/mdbsolutions/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()","#2 /websites/mdbsolutions/wp-includes/plugin.php(517): WP_Hook->do_action()","#3 /websites/mdbsolutions/wp-content/plugins/woocommerce/templates/checkout/form-checkout.php(22): do_action()","#4 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include('...')","#5 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-checkout.php(372): wc_get_template()","#6 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-checkout.php(69): WC_Shortcode_Checkout::checkout()","#7 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(72): WC_Shortcode_Checkout::output()","#8 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(95): WC_Shortcodes::shortcode_wrapper()","#9 /websites/mdbsolutions/wp-includes/shortcodes.php(434): WC_Shortcodes::checkout()","#10 [internal function]: do_shortcode_tag()","#11 /websites/mdbsolutions/wp-includes/shortcodes.php(273): preg_replace_callback()","#12 /websites/mdbsolutions/wp-includes/class-wp-hook.php(324): do_shortcode()","#13 /websites/mdbsolutions/wp-includes/plugin.php(205): WP_Hook->apply_filters()","#14 /websites/mdbsolutions/wp-includes/post-template.php(256): apply_filters()","#15 /websites/mdbsolutions/wp-content/themes/MdBshop.nl/template-parts/content-page.php(20): the_content()","#16 /websites/mdbsolutions/wp-includes/template.php(812): require('...')","#17 /websites/mdbsolutions/wp-includes/template.php(745): load_template()","#18 /websites/mdbsolutions/wp-includes/general-template.php(206): locate_template()","#19 /websites/mdbsolutions/wp-content/themes/MdBshop.nl/page.php(39): get_template_part()","#20 /websites/mdbsolutions/wp-includes/template-loader.php(106): include('...')","#21 /websites/mdbsolutions/wp-blog-header.php(19): require_once('...')","#22 /websites/mdbsolutions/index.php(17): require('...')","#23 {main}","thrown"]}
    2024-08-22T13:30:30+00:00 CRITICAL Uncaught TypeError: Unsupported operand types: string / int in /websites/mdbsolutions/wp-content/plugins/1.MDB-custom-shipping-class-css/custom-shipping-class-css.php:25 CONTEXT: {"error":{"type":1,"file":"/websites/mdbsolutions/wp-content/plugins/1.MDB-custom-shipping-class-css/custom-shipping-class-css.php","line":25},"backtrace":["","#0 /websites/mdbsolutions/wp-includes/class-wp-hook.php(324): display_cart_details()","#1 /websites/mdbsolutions/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()","#2 /websites/mdbsolutions/wp-includes/plugin.php(517): WP_Hook->do_action()","#3 /websites/mdbsolutions/wp-content/plugins/woocommerce/templates/checkout/form-checkout.php(22): do_action()","#4 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include('...')","#5 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-checkout.php(372): wc_get_template()","#6 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-checkout.php(69): WC_Shortcode_Checkout::checkout()","#7 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(72): WC_Shortcode_Checkout::output()","#8 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(95): WC_Shortcodes::shortcode_wrapper()","#9 /websites/mdbsolutions/wp-includes/shortcodes.php(434): WC_Shortcodes::checkout()","#10 [internal function]: do_shortcode_tag()","#11 /websites/mdbsolutions/wp-includes/shortcodes.php(273): preg_replace_callback()","#12 /websites/mdbsolutions/wp-includes/class-wp-hook.php(324): do_shortcode()","#13 /websites/mdbsolutions/wp-includes/plugin.php(205): WP_Hook->apply_filters()","#14 /websites/mdbsolutions/wp-includes/post-template.php(256): apply_filters()","#15 /websites/mdbsolutions/wp-content/themes/MdBshop.nl/template-parts/content-page.php(20): the_content()","#16 /websites/mdbsolutions/wp-includes/template.php(812): require('...')","#17 /websites/mdbsolutions/wp-includes/template.php(745): load_template()","#18 /websites/mdbsolutions/wp-includes/general-template.php(206): locate_template()","#19 /websites/mdbsolutions/wp-content/themes/MdBshop.nl/page.php(39): get_template_part()","#20 /websites/mdbsolutions/wp-includes/template-loader.php(106): include('...')","#21 /websites/mdbsolutions/wp-blog-header.php(19): require_once('...')","#22 /websites/mdbsolutions/index.php(17): require('...')","#23 {main}","thrown"]}
    2024-08-22T13:31:30+00:00 CRITICAL Uncaught TypeError: Unsupported operand types: string / int in /websites/mdbsolutions/wp-content/plugins/1.MDB-custom-shipping-class-css/custom-shipping-class-css.php:25 CONTEXT: {"error":{"type":1,"file":"/websites/mdbsolutions/wp-content/plugins/1.MDB-custom-shipping-class-css/custom-shipping-class-css.php","line":25},"backtrace":["","#0 /websites/mdbsolutions/wp-includes/class-wp-hook.php(324): display_cart_details()","#1 /websites/mdbsolutions/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()","#2 /websites/mdbsolutions/wp-includes/plugin.php(517): WP_Hook->do_action()","#3 /websites/mdbsolutions/wp-content/plugins/woocommerce/templates/checkout/form-checkout.php(22): do_action()","#4 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include('...')","#5 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-checkout.php(372): wc_get_template()","#6 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-checkout.php(69): WC_Shortcode_Checkout::checkout()","#7 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(72): WC_Shortcode_Checkout::output()","#8 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(95): WC_Shortcodes::shortcode_wrapper()","#9 /websites/mdbsolutions/wp-includes/shortcodes.php(434): WC_Shortcodes::checkout()","#10 [internal function]: do_shortcode_tag()","#11 /websites/mdbsolutions/wp-includes/shortcodes.php(273): preg_replace_callback()","#12 /websites/mdbsolutions/wp-includes/class-wp-hook.php(324): do_shortcode()","#13 /websites/mdbsolutions/wp-includes/plugin.php(205): WP_Hook->apply_filters()","#14 /websites/mdbsolutions/wp-includes/post-template.php(256): apply_filters()","#15 /websites/mdbsolutions/wp-content/themes/MdBshop.nl/template-parts/content-page.php(20): the_content()","#16 /websites/mdbsolutions/wp-includes/template.php(812): require('...')","#17 /websites/mdbsolutions/wp-includes/template.php(745): load_template()","#18 /websites/mdbsolutions/wp-includes/general-template.php(206): locate_template()","#19 /websites/mdbsolutions/wp-content/themes/MdBshop.nl/page.php(39): get_template_part()","#20 /websites/mdbsolutions/wp-includes/template-loader.php(106): include('...')","#21 /websites/mdbsolutions/wp-blog-header.php(19): require_once('...')","#22 /websites/mdbsolutions/index.php(17): require('...')","#23 {main}","thrown"]}
    2024-08-22T13:31:46+00:00 CRITICAL Uncaught TypeError: Unsupported operand types: string / int in /websites/mdbsolutions/wp-content/plugins/1.MDB-custom-shipping-class-css/custom-shipping-class-css.php:25 CONTEXT: {"error":{"type":1,"file":"/websites/mdbsolutions/wp-content/plugins/1.MDB-custom-shipping-class-css/custom-shipping-class-css.php","line":25},"backtrace":["","#0 /websites/mdbsolutions/wp-includes/class-wp-hook.php(324): display_cart_details()","#1 /websites/mdbsolutions/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()","#2 /websites/mdbsolutions/wp-includes/plugin.php(517): WP_Hook->do_action()","#3 /websites/mdbsolutions/wp-content/plugins/woocommerce/templates/checkout/form-checkout.php(22): do_action()","#4 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include('...')","#5 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-checkout.php(372): wc_get_template()","#6 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-checkout.php(69): WC_Shortcode_Checkout::checkout()","#7 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(72): WC_Shortcode_Checkout::output()","#8 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(95): WC_Shortcodes::shortcode_wrapper()","#9 /websites/mdbsolutions/wp-includes/shortcodes.php(434): WC_Shortcodes::checkout()","#10 [internal function]: do_shortcode_tag()","#11 /websites/mdbsolutions/wp-includes/shortcodes.php(273): preg_replace_callback()","#12 /websites/mdbsolutions/wp-includes/class-wp-hook.php(324): do_shortcode()","#13 /websites/mdbsolutions/wp-includes/plugin.php(205): WP_Hook->apply_filters()","#14 /websites/mdbsolutions/wp-includes/post-template.php(256): apply_filters()","#15 /websites/mdbsolutions/wp-content/themes/MdBshop.nl/template-parts/content-page.php(20): the_content()","#16 /websites/mdbsolutions/wp-includes/template.php(812): require('...')","#17 /websites/mdbsolutions/wp-includes/template.php(745): load_template()","#18 /websites/mdbsolutions/wp-includes/general-template.php(206): locate_template()","#19 /websites/mdbsolutions/wp-content/themes/MdBshop.nl/page.php(39): get_template_part()","#20 /websites/mdbsolutions/wp-includes/template-loader.php(106): include('...')","#21 /websites/mdbsolutions/wp-blog-header.php(19): require_once('...')","#22 /websites/mdbsolutions/index.php(17): require('...')","#23 {main}","thrown"]}
    2024-08-22T13:31:51+00:00 CRITICAL Uncaught TypeError: Unsupported operand types: string / int in /websites/mdbsolutions/wp-content/plugins/1.MDB-custom-shipping-class-css/custom-shipping-class-css.php:25 CONTEXT: {"error":{"type":1,"file":"/websites/mdbsolutions/wp-content/plugins/1.MDB-custom-shipping-class-css/custom-shipping-class-css.php","line":25},"backtrace":["","#0 /websites/mdbsolutions/wp-includes/class-wp-hook.php(324): display_cart_details()","#1 /websites/mdbsolutions/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()","#2 /websites/mdbsolutions/wp-includes/plugin.php(517): WP_Hook->do_action()","#3 /websites/mdbsolutions/wp-content/plugins/woocommerce/templates/checkout/form-checkout.php(22): do_action()","#4 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include('...')","#5 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-checkout.php(372): wc_get_template()","#6 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-checkout.php(69): WC_Shortcode_Checkout::checkout()","#7 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(72): WC_Shortcode_Checkout::output()","#8 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(95): WC_Shortcodes::shortcode_wrapper()","#9 /websites/mdbsolutions/wp-includes/shortcodes.php(434): WC_Shortcodes::checkout()","#10 [internal function]: do_shortcode_tag()","#11 /websites/mdbsolutions/wp-includes/shortcodes.php(273): preg_replace_callback()","#12 /websites/mdbsolutions/wp-includes/class-wp-hook.php(324): do_shortcode()","#13 /websites/mdbsolutions/wp-includes/plugin.php(205): WP_Hook->apply_filters()","#14 /websites/mdbsolutions/wp-includes/post-template.php(256): apply_filters()","#15 /websites/mdbsolutions/wp-content/themes/MdBshop.nl/template-parts/content-page.php(20): the_content()","#16 /websites/mdbsolutions/wp-includes/template.php(812): require('...')","#17 /websites/mdbsolutions/wp-includes/template.php(745): load_template()","#18 /websites/mdbsolutions/wp-includes/general-template.php(206): locate_template()","#19 /websites/mdbsolutions/wp-content/themes/MdBshop.nl/page.php(39): get_template_part()","#20 /websites/mdbsolutions/wp-includes/template-loader.php(106): include('...')","#21 /websites/mdbsolutions/wp-blog-header.php(19): require_once('...')","#22 /websites/mdbsolutions/index.php(17): require('...')","#23 {main}","thrown"]}
    2024-08-22T13:32:34+00:00 CRITICAL Uncaught TypeError: Unsupported operand types: string / int in /websites/mdbsolutions/wp-content/plugins/1.MDB-custom-shipping-class-css/custom-shipping-class-css.php:25 CONTEXT: {"error":{"type":1,"file":"/websites/mdbsolutions/wp-content/plugins/1.MDB-custom-shipping-class-css/custom-shipping-class-css.php","line":25},"backtrace":["","#0 /websites/mdbsolutions/wp-includes/class-wp-hook.php(324): display_cart_details()","#1 /websites/mdbsolutions/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()","#2 /websites/mdbsolutions/wp-includes/plugin.php(517): WP_Hook->do_action()","#3 /websites/mdbsolutions/wp-content/plugins/woocommerce/templates/checkout/form-checkout.php(22): do_action()","#4 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include('...')","#5 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-checkout.php(372): wc_get_template()","#6 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-checkout.php(69): WC_Shortcode_Checkout::checkout()","#7 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(72): WC_Shortcode_Checkout::output()","#8 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(95): WC_Shortcodes::shortcode_wrapper()","#9 /websites/mdbsolutions/wp-includes/shortcodes.php(434): WC_Shortcodes::checkout()","#10 [internal function]: do_shortcode_tag()","#11 /websites/mdbsolutions/wp-includes/shortcodes.php(273): preg_replace_callback()","#12 /websites/mdbsolutions/wp-includes/class-wp-hook.php(324): do_shortcode()","#13 /websites/mdbsolutions/wp-includes/plugin.php(205): WP_Hook->apply_filters()","#14 /websites/mdbsolutions/wp-includes/post-template.php(256): apply_filters()","#15 /websites/mdbsolutions/wp-content/themes/MdBshop.nl/template-parts/content-page.php(20): the_content()","#16 /websites/mdbsolutions/wp-includes/template.php(812): require('...')","#17 /websites/mdbsolutions/wp-includes/template.php(745): load_template()","#18 /websites/mdbsolutions/wp-includes/general-template.php(206): locate_template()","#19 /websites/mdbsolutions/wp-content/themes/MdBshop.nl/page.php(39): get_template_part()","#20 /websites/mdbsolutions/wp-includes/template-loader.php(106): include('...')","#21 /websites/mdbsolutions/wp-blog-header.php(19): require_once('...')","#22 /websites/mdbsolutions/index.php(17): require('...')","#23 {main}","thrown"]}
    2024-08-22T13:32:57+00:00 CRITICAL Uncaught TypeError: Unsupported operand types: string / int in /websites/mdbsolutions/wp-content/plugins/1.MDB-custom-shipping-class-css/custom-shipping-class-css.php:25 CONTEXT: {"error":{"type":1,"file":"/websites/mdbsolutions/wp-content/plugins/1.MDB-custom-shipping-class-css/custom-shipping-class-css.php","line":25},"backtrace":["","#0 /websites/mdbsolutions/wp-includes/class-wp-hook.php(324): display_cart_details()","#1 /websites/mdbsolutions/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()","#2 /websites/mdbsolutions/wp-includes/plugin.php(517): WP_Hook->do_action()","#3 /websites/mdbsolutions/wp-content/plugins/woocommerce/templates/checkout/form-checkout.php(22): do_action()","#4 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include('...')","#5 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-checkout.php(372): wc_get_template()","#6 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-checkout.php(69): WC_Shortcode_Checkout::checkout()","#7 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(72): WC_Shortcode_Checkout::output()","#8 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(95): WC_Shortcodes::shortcode_wrapper()","#9 /websites/mdbsolutions/wp-includes/shortcodes.php(434): WC_Shortcodes::checkout()","#10 [internal function]: do_shortcode_tag()","#11 /websites/mdbsolutions/wp-includes/shortcodes.php(273): preg_replace_callback()","#12 /websites/mdbsolutions/wp-includes/class-wp-hook.php(324): do_shortcode()","#13 /websites/mdbsolutions/wp-includes/plugin.php(205): WP_Hook->apply_filters()","#14 /websites/mdbsolutions/wp-includes/post-template.php(256): apply_filters()","#15 /websites/mdbsolutions/wp-content/themes/MdBshop.nl/template-parts/content-page.php(20): the_content()","#16 /websites/mdbsolutions/wp-includes/template.php(812): require('...')","#17 /websites/mdbsolutions/wp-includes/template.php(745): load_template()","#18 /websites/mdbsolutions/wp-includes/general-template.php(206): locate_template()","#19 /websites/mdbsolutions/wp-content/themes/MdBshop.nl/page.php(39): get_template_part()","#20 /websites/mdbsolutions/wp-includes/template-loader.php(106): include('...')","#21 /websites/mdbsolutions/wp-blog-header.php(19): require_once('...')","#22 /websites/mdbsolutions/index.php(17): require('...')","#23 {main}","thrown"]}
    2024-08-22T13:33:11+00:00 CRITICAL Uncaught TypeError: Unsupported operand types: string / int in /websites/mdbsolutions/wp-content/plugins/1.MDB-custom-shipping-class-css/custom-shipping-class-css.php:25 CONTEXT: {"error":{"type":1,"file":"/websites/mdbsolutions/wp-content/plugins/1.MDB-custom-shipping-class-css/custom-shipping-class-css.php","line":25},"backtrace":["","#0 /websites/mdbsolutions/wp-includes/class-wp-hook.php(324): display_cart_details()","#1 /websites/mdbsolutions/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()","#2 /websites/mdbsolutions/wp-includes/plugin.php(517): WP_Hook->do_action()","#3 /websites/mdbsolutions/wp-content/plugins/woocommerce/templates/checkout/form-checkout.php(22): do_action()","#4 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include('...')","#5 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-checkout.php(372): wc_get_template()","#6 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-checkout.php(69): WC_Shortcode_Checkout::checkout()","#7 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(72): WC_Shortcode_Checkout::output()","#8 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(95): WC_Shortcodes::shortcode_wrapper()","#9 /websites/mdbsolutions/wp-includes/shortcodes.php(434): WC_Shortcodes::checkout()","#10 [internal function]: do_shortcode_tag()","#11 /websites/mdbsolutions/wp-includes/shortcodes.php(273): preg_replace_callback()","#12 /websites/mdbsolutions/wp-includes/class-wp-hook.php(324): do_shortcode()","#13 /websites/mdbsolutions/wp-includes/plugin.php(205): WP_Hook->apply_filters()","#14 /websites/mdbsolutions/wp-includes/post-template.php(256): apply_filters()","#15 /websites/mdbsolutions/wp-content/themes/MdBshop.nl/template-parts/content-page.php(20): the_content()","#16 /websites/mdbsolutions/wp-includes/template.php(812): require('...')","#17 /websites/mdbsolutions/wp-includes/template.php(745): load_template()","#18 /websites/mdbsolutions/wp-includes/general-template.php(206): locate_template()","#19 /websites/mdbsolutions/wp-content/themes/MdBshop.nl/page.php(39): get_template_part()","#20 /websites/mdbsolutions/wp-includes/template-loader.php(106): include('...')","#21 /websites/mdbsolutions/wp-blog-header.php(19): require_once('...')","#22 /websites/mdbsolutions/index.php(17): require('...')","#23 {main}","thrown"]}
    2024-08-22T13:35:38+00:00 CRITICAL Uncaught TypeError: Unsupported operand types: string / int in /websites/mdbsolutions/wp-content/plugins/1.MDB-custom-shipping-class-css/custom-shipping-class-css.php:25 CONTEXT: {"error":{"type":1,"file":"/websites/mdbsolutions/wp-content/plugins/1.MDB-custom-shipping-class-css/custom-shipping-class-css.php","line":25},"backtrace":["","#0 /websites/mdbsolutions/wp-includes/class-wp-hook.php(324): display_cart_details()","#1 /websites/mdbsolutions/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()","#2 /websites/mdbsolutions/wp-includes/plugin.php(517): WP_Hook->do_action()","#3 /websites/mdbsolutions/wp-content/plugins/woocommerce/templates/checkout/form-checkout.php(22): do_action()","#4 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include('...')","#5 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-checkout.php(372): wc_get_template()","#6 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-checkout.php(69): WC_Shortcode_Checkout::checkout()","#7 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(72): WC_Shortcode_Checkout::output()","#8 /websites/mdbsolutions/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(95): WC_Shortcodes::shortcode_wrapper()","#9 /websites/mdbsolutions/wp-includes/shortcodes.php(434): WC_Shortcodes::checkout()","#10 [internal function]: do_shortcode_tag()","#11 /websites/mdbsolutions/wp-includes/shortcodes.php(273): preg_replace_callback()","#12 /websites/mdbsolutions/wp-includes/class-wp-hook.php(324): do_shortcode()","#13 /websites/mdbsolutions/wp-includes/plugin.php(205): WP_Hook->apply_filters()","#14 /websites/mdbsolutions/wp-includes/post-template.php(256): apply_filters()","#15 /websites/mdbsolutions/wp-content/themes/MdBshop.nl/template-parts/content-page.php(20): the_content()","#16 /websites/mdbsolutions/wp-includes/template.php(812): require('...')","#17 /websites/mdbsolutions/wp-includes/template.php(745): load_template()","#18 /websites/mdbsolutions/wp-includes/general-template.php(206): locate_template()","#19 /websites/mdbsolutions/wp-content/themes/MdBshop.nl/page.php(39): get_template_part()","#20 /websites/mdbsolutions/wp-includes/template-loader.php(106): include('...')","#21 /websites/mdbsolutions/wp-blog-header.php(19): require_once('...')","#22 /websites/mdbsolutions/index.php(17): require('...')","#23 {main}","thrown"]}

    Hi @michaeldbr,

    I see there are 27 active plugins on your site as well as using a custom theme as per your SSR. Can you confirm you’ve tested this with WooCommerce, Facebook for WooCommerce and a default theme like Storefront or Twenty Twenty-Four as requested?

    Can you try it that way and send a new SSR taken while on that mode? Testing this way and having this information is a pre-requisite to reporting this as a bug.

    Regarding the error logs you shared, I see there’s a critical error coming from your theme, and a critical error coming from a custom plugin. Those both seem to be custom developed for your site given they have the name of your shop, so I’d reach out to your developer about those errors.

    Thanks!
    -OP

    Thread Starter michaeldbr

    (@michaeldbr)

    Hi @omarfpg,

    I just tested the sync function only with twentytwentyfour and woocommerce turned on. still no luck.

    turning the facebook plugin off and on also did not help.

    still no media shown on fn even not after a while.

    greetings

    Hi @michaeldbr,

    I see that @cmorales001 already opened a GitHub issue about this here: https://github.com/woocommerce/facebook-for-woocommerce/issues/2791. I’m adding your case to that tracker so our developers can further look into this, as well as any other similar case I find.

    You can comment or subscribe to that thread to stay up to date with any new developments.

    Thanks!
    -OP

    Thread Starter michaeldbr

    (@michaeldbr)

    Hi @omarfpg ,

    Thanks. I’m not sure if this is the same problem but let’s find out.

    greetings

    Thread Starter michaeldbr

    (@michaeldbr)

    Hi @omarfpg,

    One last thing. I made a plugin that’s create a data csv for fb products. the images synced by that image_link are downloaded bij fb. So the images are reachable by another server.

    This is with my own plugin:

    Hello michaeldbr,

    Thank you for contacting Woo support.

    I understand that images are reachable by another server.
    But the problem appears to be more complex.
    In the GitHub report, you will notice that inside Facebook, when updating image manually using the link, it is displayed without problems.

    At this point, we need more information.
    I suggest waiting for the devs to look into the problem and find out what is causing it.
    Hope this helps.

    Best regards.

    Thread Starter michaeldbr

    (@michaeldbr)

    Hi,

    thanks!, can I suggest some extra functions for this plugin?

    or is their another place to do this?

    • This reply was modified 6 months, 2 weeks ago by michaeldbr.

    Hey, @michaeldbr!

    Yes, you absolutely can suggest extra functions. We appreciate your suggestions and are always looking for ways to improve our products and services, and input from users like you is invaluable.

    We have a website where you can submit feature requests and upvote the ones other people submitted and you like. You can check that out here.

    Please let us know if there’s anything else we can do to help or if you have further questions.

    Have a wonderful day!

    Hi @michaeldbr,

    We had an update a couple of days ago that touches upon the access token retrieval procedure; this would be interesting to try. Have you had a chance to update yet and see if the issue persists?

    Please keep us posted.

    Thanks!
    -OP

Viewing 15 replies - 1 through 15 (of 15 total)
  • The topic ‘Facebook cant download images’ is closed to new replies.