Facebook Chat freezes part of loaded page.

  • When the page refreshes part of the loaded page (bottom-right corner) becomes freeze. In such a state, users can’t interact with form and button elements. One has to click on the Facebook Messenger first and minimize it to gain control of the said elements. It happens every time a page refreshes or when a user navigates from one page to another.

    It looks like when PageOnload event fires, default focus is placed on the Facebook Messenger, not on the loaded page itself.

    Please fix the bug as soon as possible.

    • This topic was modified 4 years, 6 months ago by bdcoast.

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)

  • I had the same problem.
    If you modifed header.php file by adding code (below), now you must remove this code, because new version of Facebook Chat plugin duplicate this code. 

    <div id="fb-root"></div>
  <script>(function(d, s, id) {
    var js, fjs = d.getElementsByTagName(s)[0];
    js = d.createElement(s); js.id = id;
    js.src = 'https://connect.facebook.net/pl_PL/sdk/xfbml.customerchat.js';
    fjs.parentNode.insertBefore(js, fjs);
  }(document, 'script', 'facebook-jssdk'));</script>
  <div class='fb-customerchat'
    attribution="wordpress"
    page_id='<PAGE_ID>'
  >
</div>
    Thread Starter bdcoast

    (@bdcoast)

    I did not modify any code manually. I just installed a new version of Facebook Chat Messenger.

    Plugin Author Facebook

    (@facebook)

    Hi @bdcoast,

    Thanks for the report. We checked out your website https://www.bdcoast.com/ and it seems like you have the plugin removed? Could you let us know a specific URL/page where we can reproduce the issue so we can investigate?

    Regards
    Facebook Team

    Thread Starter bdcoast

    (@bdcoast)

    I have installed the plugin again. Follow the following steps to reproduce the bug.

    1. go to https://www.bdcoast.com/

    2. Refresh the page. Hover the mouse to any product block near the chat messenger to the bottom right, you will not see any ADD TO CART button. Now, hover the mouse to any product block away from the chat messenger and see the difference.

    3. Now, click on the chat messenger icon and minimize it and try step 2. You will see the problem goes away.

    Please rush in reproducing the bug so I can disable the plug-in as soon as possible. Because it disrupts the normal operation and it prevents users from checking out properly.

    Plugin Author Facebook

    (@facebook)

    Hi @bdcoast,

    Thanks for the details. We tried to repro it and it seems like the “add to cart” button is shown even when we hover over near the bottom right of the plugin icon. https://streamable.com/7a478d

    Regards
    Facebook Team

    Thread Starter bdcoast

    (@bdcoast)

    Please check the issue on laptop.

    Thread Starter bdcoast

    (@bdcoast)

    Please test on laptop or desktop environments.

    Plugin Author Facebook

    (@facebook)

    Hi @bdcoast,

    We tested it on both Safari and Chrome via a laptop. Could you share a screencast showing the issue you are facing?

    Regards
    Facebook Team

    Thread Starter bdcoast

    (@bdcoast)

    1. Open your Chrome or Firefox browser on a desktop and go to https://www.bdcoast.com/

    2. Refresh the page.

    3. Hover your mouse on the areas denoted in red circles in the given screenshot. Those areas become disabled and the “ADD TO CART” button does not show up.

    4. Now, click on the FB Messenger Icon and make it minimized. Follow step 3, you will see the issue goes away. This happens on every page and during checkout. One has to click on the messenger first, minimize it to regain access to the disabled areas.

    Please rush.

    Screenshot

    Thread Starter bdcoast

    (@bdcoast)

    Sorry, I had to remove the FB Chat Messenger from my live server. I waited for for your response but I could not wait long enough because that plugin was adversely affecting my website performence.

    Plugin Author Facebook

    (@facebook)

    Hi @bdcoast,

    Sorry to hear that. We have deployed another fix to address that issue. Let us know if the issue is resolved for you.

    Regards
    Facebook Team

    Thread Starter bdcoast

    (@bdcoast)

    Where can I get the update? Did you make it available for public use?

    waiting for your response.

    I am having a similar issue at https://piu.online/i-can-afford-college/

    On page load + 3 sec, the messenger bubble opens and the scroll bar disappears. The scroll bar will not reappear unless I refresh the page.

Viewing 13 replies - 1 through 13 (of 13 total)
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