Facebook Counts missing after site migration

Hi, Paula!

First, it’s worth making sure you’re running the latest version of the plugin (1.0.9), which includes a fix for the Facebook counts zeroing. If you’ve already updated to that, you can try clearing any caching plugins or caching services.

Next, if the domain, subdomain (adding or removing www) or protocol (http → https) changed during your migration, that can reset your counts for Facebook. The plugin does not currently offer the option to also fetch counts from previous domain variations.

If you’d like further help with this, feel free to share a link to a post where the counts have reset, and mention any changes to the domain you’ve made, if any.

• This reply was modified 8 years, 5 months ago by Nick C.