Facebook Event Deduplication Issues

I’m actually having this very same issue. So I’m curious to see if there’s anything that can be done.

Considering I haven’t gotten a response yet, I figured I’d post a little update since this is a timely matter..

After talking to the Facebook Concierge Support team, I’ve decided to try turning off the “track Events Automatically Without Code” setting as it may be causing duplicates.

To disable this feature, I went to the Facebook Events Manager, clicked settings, then switched the button under “track Events Automatically Without Code” to ‘Off.’

What I’m thinking is that the plugin is already picking up the events, then the pixel picks up the same events ‘automatically’ as the feature states above.

I’ll let you know if this fixes the issue or if I find anything else out @tvledesign.

I just saw that support is out and not available for another two weeks or so… unfortunate, but I guess we’ll have to wait or figure this one out ourselves.

Hi @nilewm

Thanks for your question!

`I also reimplemented the Facebook API integration and confirmed with my Facebook ads manager that the API is firing correctly. However, I’m still getting deduplication errors.

I’m thinking this is a plugin issue because I am receiving multiple “browser” events from the ‘partner integration’ being the facebook for woocommerce plugin.

The facebook pixel code is only on my website via the plugin as I’ve verified by turning the plugin off and checking the pixel helper as mentioned previously.`

We can confirm that by default, the plugin, intelligently deduplicates events that are sent both from the browser pixel events and server-to-server events (Conversions API) to ensure no double-counted events.

Excerpt from our blog:

With the Facebook for WooCommerce plugin, the same data that flows through Conversions API and the Facebook Pixel is deduplicated based on a unique event ID, so there’s no concern about the same events being double-counted.

This could be an intermittent issue affecting some users as I don’t have a similar issue and it’s not widespread.

However, we have an open bug report regarding this Missing Some Deduplication Parameters and our devs are working to ensure this resolved.

If you have made sure no other plugin that does FB pixel and also no caching plugins that could affect it, for now, I’d suggest manually click “Resolve” or “Ignore” on the Facebook site as we keep monitoring this and working on the above mentioned open issue, and also working with Facebook to ensure the accuracy of the report.

Or as a work around you can temporarily disable the auto pixel injection using the following code snippet:

add_filter( 'facebook_for_woocommerce_integration_pixel_enabled', '__return_false' );

You can use Code Snippet plugin to insert this code.

And then, you can keep Facebook for WooCommerce for the products syncing, while for Facebook pixel, you can use another plugin that does Facebook pixel for example, Facebook for WordPress by Facebook.

I hope that helps!

I`ve got the same problem.
Bo basically we should just ignore this?

Hello @mcsgroup,

Following Sol’s response, you can manually handle those deduplication errors or workaround the issue with the filter he provided. You can also take a look at the possibly related GitHub issue he mentioned (warning, it is rather technical!).

If you have any further questions about Sol’s response or your particular situation, feel free to open a new topic so we can make sure your issue gets our full attention. Thanks!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

I have the same issue as above and have had it for quite some time now. I’ve tried reimplementing the Pixel via the Facebook for Woocommerce plugin and then plugged in the API in my website header.

Event deduplication is still not working properly for me. Also, the server external id is not matching to the pixel external id for my ViewContent event plus sending invalid match key parameters for addtocart.

I’m not sure why I’m running into these issues.

Hi @nilewm,

Sorry to hear you’re still having problems getting the Facebook plugin working correctly.

To help you further, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

This process will allow us to get more information that wouldn’t be appropriate for a public forum, such as login credentials for the site where Facebook for WooCommerce isn’t working.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We’ll be able to help you further there. Thank you!

For some reason woocommerce is not recognizing my WordPress login info so I cannot contact support that way.

It’s saying that I don’t have an account under the email I plugged in for some reason. I’m not sure why that would be. My website is https://www.nilotoys.com. How can I contact support to figure this issue out?

Hi @nilewm

For some reason woocommerce is not recognizing my WordPress login info so I cannot contact support that way.

Not sure if not recognizing it means that our system told the login details were incorrect?

Feel free to reset your password following the guide here: https://wordpress.com/support/account-recovery/

Also, feel free to create a new WordPress.com account, and then use this new account to login to create an account on WooCommerce.com so you can create a ticket there.

The system must not be recognizing my email and account credentials. I checked with my host who confirmed my account information. Hoping my host will be able to send me a reset link.

Hi @nilewm,

Just in case this helps, we recently changed the login to access your WooCommerce account. We are asking all users to kindly create a WordPress.COM account (or use an existing one), which will replace your current WooCommerce.com login. For more in-depth details, please read our Support document.

Once you connect the accounts, your existing WooCommerce.com history will be there as expected.

I’m still having problems with my facebook pixel not deduplicating events properly (I’m using the Facebook for woocommerce partner integration plugin).

Can someone please help me with this? I’ve been having this issue for over a month now and have inaccurate metrics.

Hello @nilewm,

It’s frustrating having incorrect data about your business. Anyone would be upset.

Since this appears to be an intermittent issue affecting only some users and it’s not widespread, there still hasn’t been a fix for it, and the GitHub issue is still open.

Until there is a fix, I suggest you try the workaround that @solstudioim offered in his reply above. Please let us know if that works.

Kind regards,