Facebook Event Deduplication Issues

  • Resolved nilewm

    (@nilewm)


    3 years, 4 months ago

    I am having an event deduplication problem..

    I’ve deactivated/reactivated the facebook for woocommerce plugin and confirmed that the pixel was taken off my website (using the pixel helper) before reactivating.

    I also reimplemented the Facebook API integration and confirmed with my Facebook ads manager that the API is firing correctly. However, I’m still getting deduplication errors.

    I’m thinking this is a plugin issue because I am receiving multiple “browser” events from the ‘partner integration’ being the facebook for woocommerce plugin.

    The facebook pixel code is only on my website via the plugin as I’ve verified by turning the plugin off and checking the pixel helper as mentioned previously.

    Any help with this would be greatly appreciated as I need accurate metrics to make informed decisions for my business!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 16 through 19 (of 19 total)
  • Thread Starter nilewm

    (@nilewm)

    I ended up deactivating, uninstalling and deleting the ‘Facebook for Woocommerce’ Plugin and also took the API off of my website so that my website had absolutely nothing from Facebook on it (I checked to make sure facebook was completely disconnected from my site by using the ‘Facebook Pixel Helper’ Chrome Plugin).

    Then, I installed the plugin called pixelyoursite, typed in all of my facebook pixel/API information, and it seems to all be working properly now.

    This plugin, Facebook for Woocommerce, has bugs.

    Honestly, I should be getting a refund from Facebook for receiving inaccurate information from my ads leading to false learnings that ended up affecting my ability to make educated decisions moving forward with my company’s marketing plan.

    Plugin Support B C. a11n

    (@battouly)

    Hi @nilewm,

    Thanks for letting us know how you fixed it.

    Kudos on managing to fix it!

    Best!

    Thread Starter nilewm

    (@nilewm)

    I am now using a different plugin to insert the FB pixel and it is now working. I would not recommend using the Facebook for Woocommerce plugin.

    Plugin Support darcie

    (@darciemg)

    Thanks for your feedback, @nilewm. Sorry to hear that this didn’t work out for your needs. Glad you found the best solution for your site!

Viewing 4 replies - 16 through 19 (of 19 total)
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