Facebook exclusion filter not working

Hi Joyce,

We have not made any changes to the filter section of our plugin recently so nothing happened at our side. Now when those products you want to exclude sit it multiple categories you need to change the “is equal to” part to “contains”, have you tried that already?

Ok that worked, however, can you tell me why this filter is not working?

I’m trying to exclude all products that are variable from the feed. I tried “contains” with “Variable” and now I’ve tried “is equal to” and “Variable Product”.

It continues to include the variable products in the feed.

If I need to start a new thread for this topic please let me know.

product types have these values:

• simple
• variation
• variable
• bundle
• composite
• subscription
• external

So in your filter you would need to use ‘variable’ to exclude the parent variable products. Bear in mind though that for most marketing channels the parent variable product is not allowed to be in feeds so our plugin already filters those out.

Ok, but I tried “variable” using both “contains” and “is equal to” and I set it to “exclude”. Variable products still show up in the feeds, in both Facebook and Google feeds.

How can I exclude variable products, and their ‘child’ variations, from showing up in the feeds?

Variable products are, by default, excluded from making it to the feed for Google Shopping and Facebook feeds so they should not be in your feed in the first place.

Are you sure those are variable products? Please share with us your product feed URL and the product ID’s in that feed that you believe should not be there.

They are absolutely, one-thousand-percent variable products. However they are the ‘child’ products (i.e. the individual variants) of the parent product.
E.g. https://www.bclaserandskincare.com/product/natural-finish-pressed-mineral-foundation-spf-20-by-colorescience/

Every single colour shade of this product shows up in the feed. This also happens with variants based on size.

Here is how that product is set up in the back end: https://cloudup.com/ci_tt4jmz3f

Here are more examples of the variants of variable products showing up in our Google Merchant Centre feed diagnostics, and the error this is resulting in (because variations can’t have identifiers without using your paid plugin, of course): https://cloudup.com/cmUXR9iol0c – to get rid of this error we want to remove the variants and variable products altogether.

This is how it shows up in the feed that your plugin generates (giving one example, but you can see in the “find” bar that there are 8 others of this product): https://cloudup.com/cezGE2QY3PU

I’d be happy to send you the link to the feed privately if there is an email to do that with.

Thank you

They are absolutely, one-thousand-percent variable products. However they are the ‘child’ products (i.e. the individual variants) of the parent product.

–> those are called variations in WooCommerce terms so it is not the variables making it to your feed ??

Our plugin does add variations to product feeds when you enabled that feature. As most marketing channels require product names to be unique our plugin adds the attribute values for those variations to the product name. The error you are seeing in your merchant center has to do with the ‘identifier exists’ value in your feed. Of course variations also have those. Our plugin determines automatically if that value needs to be “yes” or “no” unless you change the field mapping. Did you set-it your selves in the field mapping and if so how does it look?

Anyhow, if you really want to exclude all variations from your feed then you just have to disable the “include product variations” feature in the general feed settings of your feed.

Thank you, this is the answer I was looking for.

I did say earlier “How can I exclude variable products, and their ‘child’ variations, from showing up in the feeds?”

So I was using the terminology I think you’re using now, but it sounded like you didn’t understand what was happening since you said in response:

“Variable products are, by default, excluded from making it to the feed for Google Shopping and Facebook feeds so they should not be in your feed in the first place.

Are you sure those are variable products? ”

That’s why I used different words in my next post, to explain it in another way, hoping to create more understanding of the situation.

Anyway, thank you for the help.

Hi,

Assuming the issue at hand has been resolved or our support is no longer required I am going to close this topic for housekeeping reasons now.

Please do not hesitate to reach out to our support-team again whenever you need our help.