Facebook feed not updating

Hi @briannie,

Thank you for contacting us. From what you’ve described, it looks like you’ve set up the feed with optimum settings to ensure they are regularly updated. It’s likely there is some kind of cache that is preventing the feeds from updating. To be sure, please submit a support request via the form on our website,?https://smashballoon.com/support/, and include the System Info.?

To obtain this information, please follow the steps on this page: https://smashballoon.com/doc/how-to-get-system-info. We ask you to use our form, as the System Info contains other website information from your site, which we do not suggest posting here.

Please also include the link to this forum thread in your ticket as it will make it easier for me to follow up.

Thanks! ??

I did complete a support request but have heard nothing – please advise.

Hey @briannie,

I took a look in our support system and can see that Nigel reached out through your support ticket on September 5. We will reach out again to be safe – could you please check whether you have received our email in your spam folder? Otherwise, I suggest making another support request with another email if possible so we can reach and assist as soon as possible. If you have not received a response within 24 hours during business days, please let us know again here with any potential alternative ways we could reach out. We can also then test emailing you directly if necessary. We apologize for the wait here!

I will mark this thread as resolved as the issue is likely related to the website setup and not a direct bug in the plugin. Please feel free to still respond here if you do not hear from us.

Best regards,
Joel

Hi. Wondering if a resolution was ever reached on this issue as we appear to be having the same problem. A couple new posts, including one from 2 days ago, weren’t showing on site even after doing a hard refresh. Had to go to settings and click ‘Clear all Caches’ (this was set to 3 hours, so we changed it to 2 hours to see if any difference). After clicking the clear caches button, the new posts then immediately showed on the front-end.

Our site does not have any caching plugins on it and is fully up-to-date. In Site Health, we get warnings that ‘Page Cache is Not Detected’ and ‘You should use a persistent object cache’, so don’t think there is any external caching happening.

• Any workarounds?

Hi @kennyll,

Thank you for contacting us! Other than caching issues, another possibility is problems with the WP-Cron functionality in WordPress that is used to run background tasks such as updating the feed. You can test adding cachetime=60 to the shortcode you are using to add the Facebook feed to your page. This will use an alternate method of updating the feed.

Issues that prevent feed updates can be specific to the site though, so if this does not resolve the issue, please send us a support request through our website here and we’ll be happy to take a closer look and help with this.

Best regards,
Louis