Facebook for WooCommerce Doesn’t Connect

Hi there @stayfitcentralcurt ??

Thanks for getting in touch with us!

Regarding that error message that you are seeing, are you by any chance seeing any other error with a stack trace that you can share with us?

If you aren’t able to find anything, please try going to WooCommerce > Status > Logs > and then check if there are any Fatal Errors or errors from Facebook for WooCommerce: https://d.pr/i/YBgw5g

It would also be really great if you could share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thanks!

Hey Josh’s,

Thanks for replying.

Pasted below is a copy of the error log. Let me know if I can help in any other way w info to help resolved this issue.

Curt

02-03-2022 @ 14:56:17 - Failed to connect to Facebook. Reason: {
    "message": "(#42006) There was an error adding FBE\/EBC business assets to the system user.",
    "type": "OAuthException",
    "code": 42006,
    "fbtrace_id": "AmeE-NwUsmRUIxBdepayWbf"
}
02-03-2022 @ 14:58:09 - Failed to connect to Facebook. Reason: {
    "code": 1,
    "message": "An unknown error occurred",
    "error_subcode": 99
}