Facebook for woocommerce doesnt update sale price

  • Resolved cbjerg

    (@cbjerg)


    4 years, 5 months ago

    Hi

    One of our clients is using “Facebook for Woocommerce” to sync products from Woocommerce to Facebook. Sadly it doesn’t sync the price when products are set on sale. Ex. Right now this product is on sale https://littlecolumbine.com/produkt-kategori/maerker/jellycat/ – but when I look in the Facebook Product Catalogue it’s showing the normal price. The price was updated a few days ago, so it should have had enough time to sync. Right now the plugin is set to sync every night.

    Could you look into the problem?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @cbjerg,

    Thanks for reaching out. Happy to help you with this!

    When syncing your products to Facebook, the sale price should certainly be shown, as long as it is being set through the WooCommerce default sale price field and not by another plugin.

    I have a couple of questions for you based on your request. Hopefully we can figure out why the prices aren’t lining up.

    When you are setting a sale price, are you using the default WooCommerce sale price field, or is another plugin determining this price? When you say that it syncs every night, how is that being determined? Out-of-the-box, Facebook should be syncing these when they are created or edited.

    Looking forward to learning more here!

    Thanks,
    Marcus

    Hey @cbjerg,

    It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Marcus

    Thread Starter cbjerg

    (@cbjerg)

    Hi Marcus

    It looks like it sorted out itself. We had a few days, where updates didn’t go through, but it’s been working fine ever since.

    In response to your questions – The sale price is set under “product variables” and then sale.

    The sync settings are controlled within Facebook.

    Hey @cbjerg,

    Thanks so much for the update here – great news that it’s working now! ??

    It sounds like you have things set up correctly, so you should be good to go. If there are any other questions I can answer for you, please don’t hesitate to let me know.

    Cheers,
    Marcus

Viewing 4 replies - 1 through 4 (of 4 total)
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