Facebook for Woocommerce Duplicate Products

  • Resolved theronin42

    (@theronin42)


    6 years, 3 months ago

    I’ve got so many duplicates of the same product in my Facebook shop. What am I missing here? Have tried re-syncing.

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  • Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    Hi @theronin42,

    We have a great relationship with Facebook, and as part of that, they’ve developed the Facebook for WooCommerce plugin themselves and also support it, providing help with getting it up and working the best way possible on your store.

    You can either find documentation at the Facebook Adviser Help Center – https://www.facebook.com/business/help/900699293402826, or submit an issue on their GitHub repo here – https://github.com/facebookincubator/facebook-for-woocommerce/issues. GitHub is the place where the code for this extension is maintained.

    The things they are looking for when you contact them are:

    1. Facebook Page URL
    2. WordPress and WooCommerce version number
    3. Facebook Plugin version number
    4. How many products you have
    5. Types of products (i.e. anything besides simple/variable products won’t work)
    6. Do you have Duplicate SKUs in your system?
    7. What kind of customization plugins you’re using (if any)?

    Cheers

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