Facebook for Woocommerce keeps trying to connect to the wrong page

  • Resolved knitosophy

    (@knitosophy)


    4 years, 4 months ago

    In trying to set up Facebook for Woocommerce, it connected to an old page that I didn’t want it to connect to. On Facebook, in an attempt to delete that page, I removed myself as admin for that page (which I now know was a big mistake and that there’s a simple way to delete FB pages). I created a new page that I’d like the store to connect to, but each time I click Manage connection to configure it, I get this message: To run this plugin with Facebook, you must be an admin or editor of the Page connected to this WooCommerce store. Please contact the admin of [my old deleted page] to be assigned to one of these roles before creating ads. Both pages were connected to my one Facebook account. I’ve deleted and reinstalled the plugin with no change. Please help.

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  • Hey @knitosophy ,

    Thank you very much for reaching out to us and for your patience during the weekend for our reply! I’m really sorry to hear that our plugin isn’t working as expected on your site! Happy to help troubleshoot this!

    Would it be possible to let me know if you had finished the setup of our plugin before deleting the first page? If so, it’s possible that our plugin is still retaining the original settings in the database of your site. In order to check if that’s the case, would you please download and install the following small plugin we’ve created? This will add a new tool available at WooCommerce > Status > Tools called “Reset Facebook for WooCommerce settings”.

    Please click the Reset Settings button here, and then navigate back to the Facebook for WooCommerce plugin settings screen to try again! Would it be possible to let me know if after doing the steps above you were able to proceed?

    Looking forward to your response.

    Best regards,

    Pit
    SkyVerge

    Hey @knitosophy,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

    If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Tamara ??

Viewing 2 replies - 1 through 2 (of 2 total)
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