Facebook for WooCommerce not connecting

  • Resolved synapseuk

    (@synapseuk)


    3 years, 7 months ago

    Hi

    Our WooCommerce site appears to have become disconnected from Facebook. We see the message “Heads up! You’re ready to migrate to a more secure, reliable Facebook for WooCommerce connection. Please click here to reconnect!”

    Following all the steps at the end we are shown a page headed WooCommerce which says Sonething went wrong when connecting to Facebook! Please try again. Automattic.

    We’ve tried repeating the process several times and get the same error.

    Please could you (or anyone) offer some assistance?

    Thanks!

    Clive

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter synapseuk

    (@synapseuk)

    By way of an update we installed the snippet and have made sure that all firewalls are bypassed.

    This site can’t be reached
    wc-connect-test.skyverge.com unexpectedly closed the connection.

    Thanks!

    Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hey @synapseuk

    Please ensure you are also connecting to the correct Facebook account. Documentation for the plugin is here. Please ensure the plugin is set up correctly. https://docs.woocommerce.com/document/facebook-for-woocommerce/

    If the issue persists, could you disable all plugins on your site except for WooCommerce and Facebook for WooCommerce and try this reconnection.
    We would like to check if another plugin is blocking or conflicting with this setup flow.

    Thanks.

    Thread Starter synapseuk

    (@synapseuk)

    Hi there

    Thanks for the suggestions – I’ve followed them but unfortunately the same error is generated.

    What can we try next?

    Many thanks

    Clive

    Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hey there!

    Could you follow the instructions from here to uninstall Facebook for WooCommerce and delete app on here.

    What this essentially does is resets everything on your store and everything on Facebook and helps you start from scratch.

    Thread Starter synapseuk

    (@synapseuk)

    Hi,

    I reset everything and tried again and got the same error. I switched to a 3rd party plugin (admittedly not free) and that worked fine, first time. I’ll stick with that from here on.

    Thanks!

    Clive

    Thread Starter synapseuk

    (@synapseuk)

    For completeness in case it’s helpful to others here’s what worked for me:-
    https://www.pixelyoursite.com/plugins/product-catalog-feed-for-woocommerce

    Plugin Support Jess – a11n

    (@jlundie)

    Hi @synapseuk,

    I’m sorry to hear that resetting everything didn’t resolve the error, but I’m really glad that you found a solution. Thanks so much for the update and letting us know which plugin you found that worked for you!

    I’ll close out this thread now, but best of luck with your store ??

Viewing 7 replies - 1 through 7 (of 7 total)
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