• Resolved soundheals

    (@soundheals)


    Hi Tech Support

    Unfortunately Julie Martin closed this thread before was resolved.

    Hi there
    Trying to get my Woocommerce products working on Facebook and my Instagram. In my pixel account on Business Facebook, it shows connected partners Woocommerce and WordPress already. I don’t know if I need to connect both WC and WP for the Woocommerce products to show on Facebook or do I just connect WC? Despite these supposedly being connected to Facebook, at the top of my WordPress admin dashboard it still says:
    “Facebook for WooCommerce is almost ready. To complete your configuration, complete the setup steps.”

    If I click on it and try again, it recognises that I’ve already done this before and when I click all the way through, I still get the same error message “something went wrong connecting to Facebook, try again”. Done this about 10 times now and it’s really starting to get frustrating. From one of your support replies, I’ve gone into my php settings to see if I could find the line of code recommended to remove any Non_ASCII characters and that line of code doesn’t exist. I’ve uninstalled the plugin on my WP site and re-installed it and still nothing changes.

    Can you help me resolve this now??Thanks so much?best wishes

    SECOND message: There are videos on YouTube showing under Woocoommerce/Settings/Integration that you can see Facebook integration added there, but all I see is MaxMind Geolocation?? Maybe that was an old version or the plugin or WordPress or Woocommerce or something?

    THIRD MESSAGE UPDATE AS OF TODAY
    Julie Martin had a few questions to which I replied:

    My site is in GB£. Facebook for Woocommerce just released an update (2.2) so I was very hopeful that this would fix the issue. Not so. I’m still getting in my WordPress dashboard the message that I need to complete my configuration with that plugin and when I attempt to, I’m still getting the same error messages “Something went wrong…”

    My Site Title is EeshiraHart.net | Solfeggio and Earth Sound Healing | Tuning Forks | Courses

    Can anyone help?

    Many thanks
    best wishes

    My system status is:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://eeshirahart.net
    Site address (URL): https://eeshirahart.net
    WC Version: 4.7.0
    REST API Version: ? 4.7.0
    WC Blocks Version: ? 3.8.0
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.6.3
    Log Directory Writable: ?
    WP Version: 5.5.3
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.2.34
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.73.0
    OpenSSL/1.1.1h
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.27-MariaDB
    Max Upload Size: 128 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 4.7.0
    WC Database Prefix: wp_
    Total Database Size: 172.21MB
    Database Data Size: 164.73MB
    Database Index Size: 7.48MB
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    oembed_cache: 2
    option-tree: 1
    page: 128
    post: 213
    product: 94
    product_variation: 22
    revision: 7890
    shop_coupon: 24
    shop_order: 149
    shop_order_refund: 3
    slide: 6
    soliloquy: 1
    wysijap: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (24) ###
    
    LayerSlider WP: by Kreatura Media – 6.11.2
    Affiliates Manager WooCommerce Product Specific Commission: by wp.insider
    affmngr – 1.0.2 – Installed version not tested with active version of WooCommerce 4.7.0
    
    WP Affiliate Manager: by wp.insider
    wpaffiliatemgr – 2.7.9
    
    All In One SEO Pack: by All in One SEO Team – 3.7.1
    iThemes Security: by iThemes – 7.9.0
    Boxzilla: by ibericode – 3.2.24
    Compact Audio Player: by Tips and Tricks HQ – 1.9.6
    Contact Bank: by Tech-Banker – 3.0.29
    Elementor: by Elementor.com – 3.0.13
    Facebook for WooCommerce: by Facebook – 2.2.0
    Avada Builder: by ThemeFusion – 3.1.1
    Avada Core: by ThemeFusion – 5.1.1
    Google XML Sitemaps: by Auctollo – 4.1.1
    Insert Headers and Footers: by WPBeginner – 1.4.6
    Collapse-O-Matic: by twinpictures
    baden03 – 1.7.13
    
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
    Official Facebook Pixel: by Facebook – 2.2.1
    Really Simple CAPTCHA: by Takayuki Miyoshi – 2.0.2
    Redirection: by John Godley – 4.9.2
    Slider Revolution: by ThemePunch – 6.2.23
    Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.24
    WooCommerce Blocks: by Automattic – 3.8.0
    WP WooCommerce Mailchimp: by Saint Systems – 2.3.12 – Installed version not tested with active version of WooCommerce 4.7.0
    WooCommerce: by Automattic – 4.7.0
    
    ### Inactive Plugins (16) ###
    
    Anywhere Elementor: by WPVibes – 1.2.2
    Disable Lazy Load: by Sachyya – 1.0.2
    Disable Lazy Load: by Jeff Starr – 1.2
    GTranslate: by Translate AI Multilingual Solutions – 2.8.60
    MailChimp: by MailChimp – 1.5.7
    W3 Total Cache: by BoldGrid – 0.15.2
    WooCommerce Admin: by WooCommerce – 1.7.2
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
    WooCommerce Stripe Gateway: by WooCommerce – 4.5.5 – Installed version not tested with active version of WooCommerce 4.7.0
    WOOCOMMERCE to AutoResponders Email Marketing: by Bhuvnesh Gupta – 1.0.0 – Installed version not tested with active version of WooCommerce 4.7.0
    WooLentor - WooCommerce Elementor Addons + Builder: by HasThemes – 1.7.3
    WP-Cumulus: by Roy Tanck – 1.23
    WP All Import: by Soflyy – 3.5.6
    WP Clone by WP Academy: by WP Academy – 2.2.10
    WP Download Codes: by misanthrop
    spalmer – 2.5.4
    
    YITH WooCommerce Name Your Price: by YITH – 1.1.17
    
    ### Must Use Plugins (3) ###
    
    Endurance Browser Cache: by Mike Hansen – 0.1
    Endurance Page Cache: by Mike Hansen – 0.2
    SSO: by Garth Mortensen
    Mike Hansen – 0.1
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #1951 - /shop/
    Basket: #9524 - /basket/
    Checkout: #9525 - /checkout/
    My account: #9526 - /my-account/
    Terms and conditions: #3035 - /about/terms-and-conditions/
    
    ### Theme ###
    
    Name: Avada
    Version: 7.1.1
    Author URL: https://themeforest.net/user/ThemeFusion
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: Avada/woocommerce/cart/cart.php
    Avada/woocommerce/checkout/form-pay.php
    Avada/woocommerce/checkout/review-order.php
    Avada/woocommerce/checkout/thankyou.php
    Avada/woocommerce/loop/loop-start.php
    Avada/woocommerce/single-product/add-to-cart/variable.php
    Avada/woocommerce/single-product/short-description.php
    Avada/woocommerce/single-product/tabs/additional-information.php
    Avada/woocommerce/single-product/tabs/description.php
    
    ### Action Scheduler ###
    
    Complete: 51
    Oldest: 2020-10-24 06:29:16 +0100
    Newest: 2020-11-24 02:49:03 +0000
    
    Failed: 1
    Oldest: 2020-04-02 17:41:19 +0100
    Newest: 2020-04-02 17:41:19 +0100
    
    Pending: 1
    Oldest: 2020-11-24 05:46:47 +0000
    Newest: 2020-11-24 05:46:47 +0000
    
    
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support AJ a11n

    (@amandasjackson)

    Hi @soundheals

    First, at the connection step “What is Woocommerce Extension V2 allowed to do” make sure all fields are open. Facebook recently updated its settings to toggle “Manage your business” permission to Off by default.
    If that doesn’t help, as the error that you’re seeing isn’t very informative, we have a snippet that will give us some additional error information. This should give us a better indication as to what might be happening here.

    Can you please add the following snippet to your site and attempt to connect to Facebook again? If you aren’t familiar with adding custom code to your site, here is some information as to how to do it. We recommend the free Code Snippets method.

    The Facebook settings are now located under Marketing


    Link to image: https://d.pr/i/UoyAbE

    You can view the snippet here:

    add_filter( 'wc_facebook_connection_proxy_url', function() { return 'https://wc-connect-test.skyverge.com/auth/facebook/'; } );

    Once the snippet is in place and you have had a chance to try to connect to Facebook again, would you please send us a screenshot or text of any additional error messages that show

    Thread Starter soundheals

    (@soundheals)

    Dear Amanda

    Thanks for your reply. You state that all fields should be “open” but I don’t know what you mean by that?

    When it brings up that window it states “What is WooCommerce Integration allowed to do?” yes you’re right that Manage your business by default is toggled off by default but you don’t indicate whether that should be turned on or not and you say if that doesn’t help which gives the impression that it should be turned on but you don’t clarify that. What do you mean exactly? I tried without “Manage your Business by default” not being toggled and it came up with the same error message. I tried toggling it on and it brought up a message saying that I’ve now authenticated my website and it asks me if I want to redirect back to my website so I click on that, and the screen goes blank. When I go back to the Marketing/Facebook section, it asks me to connect to Facebook to enable and manage product sync and then it brings up a message saying “You’ve previously linked WooCommerce Integration to Facebook. Would you like to continue with your previous settings? so I’m basically going in circles!

    Under “What is WooCommerce Integration allowed to do?” it does state that WooCommerce Integration might not work properly if you turn off these options. The default settings are toggled on for “Access your Facebook ads and related stats”, “Show a list of the Pages you manage” and “Read content posted on the Page”. The others are required anyway.

    I downloaded the Cope Snippets plugin and copied and pasted the code you gave here and edited an example CSS snippet and because it stated insert your CSS code here, I also included the extra code it gave, above and below, so it now reads:

    add_action( ‘wp_head’, function () { ?>
    <style>

    add_filter( ‘wc_facebook_connection_proxy_url’, function()
    { return ‘https://wc-connect-test.skyverge.com
    /auth/facebook/’; } );
    </style>
    <?php } );

    Is that correct? If not please indicate what should be on each line
    e.g. line 1: add_filter( ‘wc_facebook_connection_proxy_url’, function()
    line 2: { return ‘https://wc-connect-test.skyverge.com etc

    You also don’t state whether that plugin should have selected one of the following: e.g. “Run snippet everywhere”, or “only run in administration area”, or “only run on site front end” or “only run once”??

    It would be so appreciated and save us both time, if you would give full instructions rather than some directions which are not complete especially as I’m not a coder and not that technical. Is that possible?

    I tried with “run only once” and it brought up the same error message as before.

    So I’m no further along with this. Surely the plugin can just be updated FIRST to avoid such a loss of time causing people to struggle with all these technical issues that haven’t already been debugged BEFORE giving the plugin to the public?

    What can be done at this point to get it to work properly? Any ideas?

    Thread Starter soundheals

    (@soundheals)

    Is there anyone who can assist me with this? It seems Amanda is busy as no reply yet here.

    I would so appreciate being able to get this working!

    Thanks so much
    best wishes

    Thread Starter soundheals

    (@soundheals)

    ANYONE THERE?

    Would so love to get this resolved now.
    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Facebook for Woocommerce STILL not Resolved’ is closed to new replies.