Facebook/Instagram Built in Browser Issue

Hi @giostorejp,

Thanks for reaching out to us!

When you say you’re using the built in facebook/instagram browser, are you referring to opening web pages from within the Facebook or Instgram mobile app?

Can i have the popup window opened on new tab in safari or chrome?

You’ll need to set up your mobile device’s Facebook app to open links directly in the device’s default browser: https://countdownwebdesign.com/quick-tip-open-facebook-links-in-chrome/. It’s not possible to get Facebook’s app to open the links any other way.

im getting a error message “sorry, something went wrong”

Hmm, that error is rather generic. Do you get the same error in Safari or Chrome on mobile or desktop?

If so, please try turning on the PayPal Checkout plugin’s logging feature and check for any errors by using these instructions: https://docs.woocommerce.com/document/paypal-express-checkout/#section-16.

Hello, thank you for your response, on the Chrome or Safari the plugin works, the error is only when a customer try to check out on the Facebook built-in browser. That which open when someone click on a link on Facebook or Instagram.

The issue only occurs when the PayPal checkout page is set to PT-BR language, which is our store main language.

We solved it adding a hook to override the Get LOCALE, and always open the PayPal checkout page in English. so, now the plugin is working but just in English.

Thank you.

Hi,

> the error is only when a customer try to check out on the Facebook built-in browser. That which open when someone click on a link on Facebook or Instagram.

Did you try the suggestion that we mentioned above?

> The issue only occurs when the PayPal checkout page is set to PT-BR language, which is our store main language.

Were you able to turn on the logging and check the PayPal Checkout logs at WooCommerce > Status > Logs for any errors?

Hi thank you for your help.

I’ve done the logging mode and checked but no errors was found. And now, I don’t know why but it’s working without any hook.

That was a temporary error perhaps? I don’t know.

Thank you.

Hi @giostorejp,

Good to hear it is working now – it is possible that Facebook had a glitch somewhere and was temporarily offline – if it does happen again though do make sure the device is set properly to open. If it is, let us know if any logs show errors!