Facebook Integration Error – 400 Bad Request

Hey there @eogui ,

Please share a small video of the flow that triggers this error. You are welcome to hide any confidential information on the screen. Could you also, confirm if you have tried connecting the plugin from another browser/ internet connection to see if that makes any difference?

I’d also like to understand more about your setup.Please send me a copy of your site’s System Status.
You can find it via WooCommerce > Status. Select “Get system report” and then “Download for support”.? Once you download that file, could you attach it to your reply. You are welcome to remove any confidential information from the status report as well.

[video src="https://tmpfiles.org/11783881/jjbfjulris.mp4" /]

Hello @eogui,

The video link you have shared is not working. Could you please resend it again? For video, you may use?https://loom.com?or?https://www.awesomescreenshot.com/. Please follow the instructions on that page and then paste the URL into this thread.

It would be great if you could share the additional information as asked earlier as well.

Could you also, confirm if you have tried connecting the plugin from another browser/ internet connection to see if that makes any difference?

I’d also like to understand more about your setup. Please send me a copy of your site’s System Status.
You can find it via WooCommerce > Status. Select “Get system report” and then “Download for support”.? Once you download that file, could you attach it to your reply? You are welcome to remove any confidential information from the status report as well.

Looking forward to hearing from you soon.

Thanks!

https://drive.google.com/file/d/1x36GyUQuwIT4mHMajYYRwmBoRB80Kpd2/view?usp=drive_link

Hi @eogui,

Thank you for sharing the video. Can you confirm if this also happens if you try to start the connection through the plugin side? https://woocommerce.com/document/facebook-for-woocommerce/#connect-your-facebook-account. I was able to connect this way.

Additionally, have you checked if you have any firewalls or restrictions on your site? Can you also try disabling every other plugin except WooCommerce and Facebook for WooCommerce, as well as using a default theme (like Storefront, or Twenty Twenty-Four).

Please keep us posted.

Thanks!
-OP

Has this been resolved? I have the exact same problem problem. Facebook says woocommerce is connected but as soon as try to add the website it gives me a “400 Bad Request nginx”

Here’s my video of the error connecting Woocommerce to Facebook: https://we.tl/t-C53HdKwHDN

Hello dbcs,

Thank you for your message.

As per forum guidelines, I suggest you create a new topic.
This way we can keep the forum organized and assist you separately.

Appreciate your cooperation. ??

Best regards.

To help visibility with this issue (forum rules are all nice and well, but Google does not care) I will also add that I have the exact same problem. Yes I will create a new topic.

same probleme here, did someone found a solution ?

Hello wp4wawa,

Thank you for your message here.

Are you facing the same issue as described in this GitHub issue?
This is a known bug and our devs are working to fix this.

If you are facing a different problem, then please create a new topic so we can help you with that.

Best regards.

did anyone find the solution?

Hi?@aijazmahdavi, thanks for following up.

The issue concerns a configuration setting in the WooCommerce Integration app on Facebook. We’ve updated the setting, but the authorization process doesn’t seem to reflect this change yet. We’ve reached out to Meta to ask for clarification.

In the meantime, we’ve added a workaround on GitHub that should do the trick: https://github.com/woocommerce/facebook-for-woocommerce/issues/2795#issuecomment-2443797016

Cheers