Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Brandon Kraft

    (@kraftbj)

    Code Wrangler

    Howdy,

    It looks like the URL for your page isn’t being passed to Facebook, which is what it is erroring out. Do you have any caching plugins installed that you could clear the cache on?

    Likewise, could you try with all other plugins disabled for a quick second? In addition to that page, are there others that are failing? I checked a couple of other pages and they seemed to work as expected.

    Cheers!

    Thread Starter alexd

    (@annediam)

    Howdy,

    Thanks for the reply!
    It seems to affect only older pages/posts or products: newly creates ones are working just fine. For example this page https://alexandria-translation-resources.com/resources-for-translation-providers/glossaries/concrete-technology-glossaries/ was created last week and the FB button showed straight away.

    With all other plugins deactivated, the button was back everywhere though, once reactivated it’s gone again (for example https://alexandria-translation-resources.com/product/medical-translation-102-ema-templates/)

    Do I need to install a caching plugin, or…?

    Thanks a lot! ??
    Anne

    Plugin Author Brandon Kraft

    (@kraftbj)

    Code Wrangler

    If it worked with all other plugins deactivated, I’d switch them all (except Jetpack) off again, then activate them one at a time until it disappears. Whichever was the last plugin activated is conflicting in some way.

    Which plugin is it? it may be something that Jetpack should change, or the other plugin, or a plugin that you could use something else instead of to avoid the issue.

    Thanks! Cheers!

    Thread Starter alexd

    (@annediam)

    Hi Brandon,

    Sorry for the belated reply – and thanks for yours!
    I confess I did not deactivate all plugins again – I have an e-commerce website running with Woocommerce and the first time I deactivated all plugins, I did not realize this would undo all settings – people could not download their purchases anymore :p

    But you were a great help with the last plugin installed hint – and it was the culprit indeed. It was the plugin “shortlinks for Jetpack sharing buttons” – https://www.ads-software.com/plugins/jetpack-shortlinks-for-sharing-buttons/
    I deactivated it, et voilà…

    Thanks and cheers! ??

    Plugin Author Brandon Kraft

    (@kraftbj)

    Code Wrangler

    Thanks for letting me know which plugin caused the headaches. I’ll check it out.

Viewing 5 replies - 1 through 5 (of 5 total)
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