Facebook login screen not coming up

We checked at your website and were able to get Facebook login screen. However, webpage refreshes after Social Login, without logging the user into your website. Seems, some other plugin is interfering with Social Login functionality. You would like to try deactivating other plugins one-by-one to see which one is that plugin.

I didn’t get that far. I will disable other plugins to see if I can figure out which are causing problems. It does work on Google Chrome, though.

Thanks.

Same here as with my other post: not working on FireFox with all plugins disabled, but working on Chrome. Again, I’ll leave this open in case you find something on Firefox on this platform.

Thanks.

I guess I spoke too soon. When I click on the “Login with FB” link, the progress bars spin and the page refreshes without any login opportunity. If I do it from the main login page, I get the same response. The icon is there, I can click on the icon, but no screen comes up to login with FB. Again, the url is richardwwood.com. BTW, it doesn’t seem to make any difference whether or not I have the CAPTCHA enabled.

This is weird. Are you sure you are not using any custom code regarding login functionality at your website?

I don’t believe so. The funny thing is that the login box comes up one time after I set it up, and again after I changed the FB authentication, and then nothing. I’ll check on the login issue, but as far as I know the only thing is the Captcha, which doesn’t seem to make a difference one way or the other if it’s activated.

I’ve tried everything I can think of with this. I switched to one of the themes that comes with WP that hasn’t been modified in any way, turned off all the plugins except this one, and still got the same results. There is one thing that I noticed: if I have the CAPTCHA turned off, there is no icon or text for login via FaceBook on that main login page.

I’m running this on a multisite setup, but I even turned that off and got no change in behavior. Are there any caching issues that would cause this?

Thanks for your help.

The funny thing is that the login box comes up one time after I set it up, and again after I changed the FB authentication, and then nothing.

We are not sure what you mean.

as far as I know the only thing is the Captcha, which doesn’t seem to make a difference one way or the other if it’s activated.

You should try deactivating this too, just to check if this is conflicting with Social Login functionality.

What I mean is that I get the FB logon prompt once after resetting up the app in FB developer. Then not again.

As to the Captcha, I’ve tried several times without it, and it makes no difference if trying to log in from the comment link… still no prompt for logon (there’s no captcha prompt for comments anyway). However with Captcha turned off, clicking on the default logon link brings me to the logon page with no captcha and no link for FB logon either. The link only turns up there with the Captcha active.

I’ve tried this on 3 different browsers on my Linux laptop, as well as on an iPad, all with the same results. I don’t have access to a windows box, but I’m guessing I’d get the same results, so I’m beginning to wonder if there’s something either on my site or on the Bluehost server that’s interfering with the logon capability. Is there anything you can suggest to check?

Thanks.

We are clueless about what might be causing this. Would you check logs of your website to get an idea about what’s happening?

I needed to do some updating to my site, so I decided to bite the bullet and install a new theme (not a free one) that I’ve had and not used for some time. I then disabled all but your plugin and, lo and behold, it appears to be working flawlessly. I click the FB link on either the comment page or the main login page, and I’m immediately logged into the site with no other intervention. I guess as long as FB is already open on another tab, I don’t even have to enter my FB password. Would the fact that the new theme has native social sharing capabilities have anything to do with how your plugin works? it only asks for my login name and profile page on FB, but no application data.

I’ll now re-activate the plugins one at a time to see which might be the culprit. I’ll put up any other info I find before marking this resolved.

So as it turns out, it was the BotDetect CAPTCHA plugin that was causing the problems. I have everything else enabled and your plugin is still working. However, it appears there was something amiss with the old theme as well, because disabling the captcha there didn’t fix the problem.

Thanks for your help and your plugin. Now if I can find one that posts comments made on FB about my blog posts back to the blog article, that would be great.

Resolved

Great.