facebook page showing not eligible while connecting

Hi @snackfactorykerala

Thanks for reaching out to support for the Facebook for WooCommerce plugin.

while iam connecting to facebook for woocommerce with facebook when i reached the select page section it is showing not elegible, my page was connected before i uninstalled the facebook for woocommerce 1 month back and now when iam tring to connect it is showing not eligible

Okay, since you’ve connected in the past, lets reset the connection on your site.

Deactivate Facebook for WooCommerce under Plugins > All Plugins, and then navigate to your WordPress options page https://snackfactorykerala.in/wp-admin/options.php (be sure to have a backup of the site, and only edit the following fields) -In here please clear the value for the following fields:

wc_facebook_external_business_id

wc_facebook_system_user_id

wc_facebook_business_manager_id

wc_facebook_merchant_access_token

wc_facebook_page_access_token

wc_facebook_page_id

wc_facebook_pixel_id

If it does not show these fields, or if the fields are blank, that will be fine. Once that’s done, please re-activate Facebook for WooCommerce extension under Plugins > All Plugins and then click Get Started to re-connect to your Facebook Business Manager, select the same assets for Facebook Page, Pixel, and Catalog.

This should ‘reset’ Facebook completely, and allow the Pixel to be re-engaged as well as the Business Manager. As long as there is a non-conflicting catalog (see #1 above) then it should connect.

Please let us know the results!

i tried the above settings now, but now it is showing Something went wrong.
This may be because of a technical error that we’re working to fix. Please try reloading this page.

Hello,

Thanks for replying with more detail on this issue. There is a free mini-extension that should help with this as well. It is a more automated way to reset the account, similar to what my colleague shared but this should clear up anything that may have been missed in the manual process.

https://quickforget.com/s/917bdcc7a439693e416629090977edac755330b62a636d16

Install the plugin linked above. Then, in your site, go to WooCommerce → Status → Tools. Scroll down until you see the “Reset Facebook for WooCommerce settings” and click “Reset settings”. This will completely remove any plugin settings in the site and allow you to attempt the reconnection again.

Once that is done please notify our support team at WooCommerce.com. You can submit a new ticket on this issue so we can work more directly with you on this.

https://woocommerce.com/my-account/create-a-ticket/?form=ticket

I hope this helps! Please let us know how this process works and we will continue from there.

i have done this too but still it is showing something went wrong

Hi @snackfactorykerala,

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.