Facebook Pixel

  • Resolved jamiethomasunbeatable

    (@jamiethomasunbeatable)


    5 years, 3 months ago

    Hi there

    We are having real trouble trying to integrate our facebook pixel code into the confirmation message of our form, we have tried inserting it at the bottom of the message, where we have google analytics code that works, although the fb pixel code does not?

    Below is a copy of our code, are we missing something?

    <p>Thanks for requesting an Appointment with us!.

    <script>
    ga(‘send’, ‘event’, ‘form’, ‘submit’, ‘submitHome’); //works
    </script>

    <script>
    fbq(‘track’, ‘Lead’); // does not?
    </script>

    </p>

    Kind Regards

    The page I need help with: [log in to see the link]

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  • Hi jamiethomasunbeatable,

    Have you tried adding it using the official Facebook Pixel using the plugin?

    One of our developers took a look at the official Facebook pixel plugin and it seems that it has official support for WPForms so we don’t think that the custom pixel code needs to go into the confirmation message. The plugin is supposed to have native support so we recommend that you try and use that. The plugin doesn’t support granular control of the global pixel, which is what you would need if you wanted to use the confirmation message work around method.

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