Facebook Pixel Browser & Server Events Does Not Match

Hi @changlee1337 ,

To help you further, I’d like to understand more about your setup.

Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.

Once you’ve done that, you can paste the text in https://gist.github.com/ and feel free to change/remove your site URL in the report for privacy reasons.

Once you do that, you can paste the Gist link here in your reply.

https://gist.github.com/Shutupty/cf38baeba57c537993eac658ab976244

Hi @changlee1337,

Based on what the site’s System Status Report (SSR) reveals, and the information that the Facebook Pixel Helper extension provides, I suggest checking out this section in the documentation, titled “Some events are not triggering with caching plugins (Breeze, SG Optimizer, Asset CleanUp, etc). How can I fix this?“.

I trust that points you in the right direction, but if you have more questions, let us know. We’re happy to help.

Hello,
I deactivated all the caching plugins.

The problem is that the events are triggering correctly through “browser events”
but not through “Server events”.
The server events registers random high numbers like 100+ when i barely even get 5 events.

Hello,

The problem is that the events are triggering correctly through “browser events”<br>but not through “Server events”.

I can understand your point, I found an explanation on this similar thread, please check it out here.

Let us know if there are any questions.

I dont think the link helped me since she is having another problem.
https://snipboard.io/Fy1plS.jpg

Howdy @changlee1337

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Ok i have posted the support ticket, but im not sure if it has been sent since i cant find the ticket.

Howdy @changlee1337

From what I understand, you were able to successfully submit the support request ticket, and were able to see the confirmation message on that screen. Correct?

For the support ticket number, feel free to check in your email account’s inbox, and, just to make sure, SPAM folders.

Let us know how that goes.

This is what i got

Hi there,

Your support request has been submitted to our team of Happiness Engineers. Rest assured that your email arrived safely and our support team will be in touch as soon as we can.

If you have any more details to share or happen to find the answer yourself just reply to this email to keep us updated. In the meantime you might want to check out our support documentation here.

Thank you for your patience and we’ll be in touch soon!

– The WooCommerce.com support team


but no ticket number

Hi,

Thanks for your message.

Just to let you know your support ticket #5818992-zen was received, our team is aware of your request and will provide a response as soon as they can.

We appreciate your patience while we look into this.