Facebook Pixel is missing product information.

  • Resolved shawaj

    (@shawaj)


    8 years, 4 months ago

    Getting the following error on certain pages:

    On checkout:

    Facebook Pixel is missing product information.
Event ID: GeneralEvent
content_type is missing, should be either 'product' or 'product_group'Learn more

View Event Log 

URL Called: Show
Frame: IFrame
Load Time: 29.16 ms
Pixel Code: Show
Pixel ID: 15**************70
Pixel Location: https://www.site.com/checkout/
Time To Request: 1226.40 ms
content_type: page
content_ids: 7
content_name: Checkout

    On homepage:

    Facebook Pixel missing product information.
Event ID: GeneralEvent
No products found for given content IDsLearn more

View Event Log 

URL Called: Show
Frame: IFrame
Load Time: 23.52 ms
Pixel Code: Show
Pixel ID: 15**************70
Pixel Location: https://www.site.com/
Time To Request: 1131.09 ms
content_type: page
content_name: Content name

    https://www.ads-software.com/plugins/pixelyoursite/

Viewing 1 replies (of 1 total)
  • Plugin Author PixelYourSite

    (@pixelyoursite)

    That error is explained in our help page: https://www.pixelyoursite.com/facebook-pixel-plugin-help

    “You can safely ignore this message. It means that the event is not Dynamic Ads ready (where content_type MUST be product or product_group and the ID must belong to a Product Catalog). This event is not meant to be used for Facebook Dynamic Ads, but to create Custom Audiences. We do have a special setup for WooCommerce and Dynamic ads that you can control from the WooCommerce tab.”

    PS – we will change the parameters in the next release so no error will be trigger on this message.

    Thanks for showing such great interest in our plugin.

Viewing 1 replies (of 1 total)
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