Facebook Pixel not firing during purchase

  • Resolved Team Conectar

    (@team-conectar)


    4 years, 4 months ago

    Hello,

    As of this morning 9:00 I had noticed that we were getting sales but the roas was not moving.

    I tested all events in the past 5 mins of me writing this and all shows “processed”

    However, with our campaign our ads manager shows different.

    We Disable and enabled
    We confirmed through facebook pixel helper extension. All shows good.
    we tested events through data source within ads manager

    We’re only advertising through Facebook.
    Any suggestions would be great!

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Team Conectar

    (@team-conectar)

    Not sure what I did however it started working again. Maybe the disabling of the plugin helped…

    Not sure. But, all is good

    Hey @team-conectar ,

    Thank you very much for your message and for updating us regarding the resolution of this issue! Happy to hear that this is something that was solved by disabling and enabling the plugin! ??

    Don’t hesitate to let us know if there’s anything else we can do to help you.

    I hope you have an excellent rest of the day.

    Best regards,

    Pit
    SkyVerge

Viewing 2 replies - 1 through 2 (of 2 total)
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