Facebook Plugin Conenction Issue

  • Resolved opaquestudio

    (@opaquestudio)


    2 years, 2 months ago

    Hi all,

    I am facing an issue when connecting the official Facebook plugin with my Woocommerce store. Here’s the issue:

    During the configuration process, it asks to select the business manager and the page that needs to be connected. So I selected the correct business manager and then it asked me to select the page. The page I need to select is not selectable on the menu. There is a small ‘i button’ on the side which says contact the page admin to request access.

    Now, I am the page admin and I have created all connected accounts and assets therefore I have full access to everything. But still this error keeps popping up.

    Has anyone faced this issue? Can you help?

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hello,

    For better assistance, can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

    Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if any).

    We’ll look forward to hearing from you.

    I am having the same issue. It has worked and connected but the plug in displays an error.

    Here’s the error log: 09-27-2022 @ 13:10:39 – Unable to detect valid feed configuration: No catalog ID

    Hi @eavest

    Thanks for posting your comment here.

    However, kindly create a new thread so that your issue can be looked at individually.
    https://www.ads-software.com/support/plugin/facebook-for-woocommerce/#new-topic-0

    This is in line with the forum guidelines on posting on related threads / existing threads with similar issues.

    In your thread, please include:
    1) A brief description of the issue
    2) A copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it as a comment in your thread.

    Hi I have posted another thread please assist https://www.ads-software.com/support/topic/facebook-plugin-conenction-issue-2/#new-topic-0

    Thread Starter opaquestudio

    (@opaquestudio)

    Thank you @ihereira for your prompt response.

    Here is the system status:

    
### WordPress Environment ###

WordPress address (URL): https://opaquestudio.in
Site address (URL): https://opaquestudio.in
WC Version: 6.8.2
REST API Version: ? 6.8.2
WC Blocks Version: ? 8.0.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2
PHP Version: 8.1.8
PHP Post Max Size: 64 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.53.1

SUHOSIN Installed: –
MySQL Version: 10.6.8-MariaDB
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.4.0
WC Database Prefix: wpu0_
Total Database Size: 85.45MB
Database Data Size: 74.26MB
Database Index Size: 11.19MB
wpu0_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB + Engine InnoDB
wpu0_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wpu0_sbi_instagram_posts: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
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wpu0_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wpu0_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wpu0_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wpu0_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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### Post Type Counts ###

attachment: 2939
cms_block: 77
custom_css: 1
customize_changeset: 303
jb_store_css: 2
mc4wp-form: 1
nav_menu_item: 68
page: 41
portfolio: 9
post: 10
product: 514
product_variation: 103
revision: 1177
seedprod: 1
shop_coupon: 1
shop_order: 27
shop_order_refund: 1
tablepress_table: 1
woodmart_sidebar: 2
woodmart_slide: 44
wp_global_styles: 1
wpcf7_contact_form: 14
wpz-insta_feed: 1
wpz-insta_user: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (29) ###

Buy Now Button for WooCommerce: by wpismylife – 1.0.0
Cashfree: by devcashfree – 4.3.7
Contact Form 7: by Takayuki Miyoshi – 5.6.2
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
Facebook for WooCommerce: by Facebook – 2.6.23
Google XML Sitemaps: by Auctollo – 4.1.5
Hide admin menu: by Bhavin Thummar & Maulik Patel (BM Studio) – 1.1.1
Import From Shopify: by CubyDev – 1.0.1
Smash Balloon Instagram Feed: by Smash Balloon – 6.0.7
Social Slider Feed: by creativemotion – 2.0.7
WPZOOM Instagram Widget & Block: by WPZOOM – 2.0.11
Jetpack Boost: by Automattic - Website Speed and Performance team – 1.5.1
Jetpack: by Automattic – 11.3.1
WPBakery Page Builder: by Michael M - WPBakery.com – 6.8.0
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.8
Ni WooCommerce Product Enquiry: by anzia – 4.1.3
Really Simple SSL: by Really Simple Plugins – 5.3.3
WP Responsive Tabs horizontal vertical and accordion Tabs: by I Thirteen Web Solution – 1.1.15
Slider Revolution: by ThemePunch – 6.5.19
Safe SVG: by 10up – 2.0.2
TablePress: by Tobias B?thge – 1.14
Woo Pincode Checker: by wbcomdesigns – 1.1.0
Razorpay for WooCommerce: by Team Razorpay – 4.2.0
WOOCS - WooCommerce Currency Switcher: by realmag777 – 1.3.8
WooCommerce: by Automattic – 6.8.2 (update to version 6.9.4 is available)
Woodmart Core: by  – 1.0.29
Yoast SEO: by Team Yoast – 19.6.1
WP Fastest Cache: by Emre Vona – 1.0.4
Sequential Order Numbers for WooCommerce: by WebToffee – 1.4.8

### Inactive Plugins (4) ###

All-in-One WP Migration: by ServMask – 7.64
Meta Tag Manager: by Marcus Sykes – 3.0.2
Really Simple CSV Importer: by Takuro Hishikawa – 1.3
Social Chat: by QuadLayers – 6.0.7

### Settings ###

API Enabled: –
Force SSL: –
Currency: INR (?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #7 - /shop/
Cart: #8 - /cart/
Checkout: #9 - /checkout/
My account: #10 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Woodmart
Version: 6.1.4 (update to version 6.5.4 is available)
Author URL: https://themeforest.net/user/xtemos
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/emails/customer-completed-order.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is out of date. The core version is 6.1.0
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product.php

Outdated Templates: ?
					
					
						Learn how to update

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-09-27 16:00:55 +05:30
Options: ?
Notes: 60
Onboarding: completed

### Action Scheduler ###

Complete: 1,608
Oldest: 2022-08-29 06:00:23 +0000
Newest: 2022-09-27 14:35:18 +0000

Pending: 1
Oldest: 2022-09-28 08:07:26 +0000
Newest: 2022-09-28 08:07:26 +0000

### Status report information ###

Generated at: 2022-09-27 20:33:20 +05:30
    Thread Starter opaquestudio

    (@opaquestudio)

    This is the only log from today:

    09-27-2022 @ 13:13:07 – Connection failed: Access token is missing
    09-27-2022 @ 13:16:25 – Connection failed: Access token is missing
    09-27-2022 @ 13:36:05 – Starting upgrade to v2.0.4
    09-27-2022 @ 13:36:07 – Upgrade to v2.0.4 complete
    09-27-2022 @ 13:36:07 – Starting upgrade to v2.4.0
    09-27-2022 @ 13:36:07 – Upgrade to v2.4.0 complete
    09-27-2022 @ 13:36:07 – Starting upgrade to v2.5.0
    09-27-2022 @ 13:36:07 – Upgrade to v2.5.0 complete
    09-27-2022 @ 13:36:19 – Unable to detect valid feed configuration: No catalog ID`

    Hi @opaquestudio!

    Thank you for sending the system status and the error logs.

    In your system status, I see that the WooCommerce database version doesn’t match your current WooCommerce version.

    WC Version: 6.8.2
    WC Database Version: 6.4.0

    In this case, since the database performs essential processes, you are recommended to update the database to match the WooCommerce version by going to WooCommerce → Status → Tools → Update database.


    Image URL: https://i.ibb.co/3f1d4kr/kmsdfm.png

    Then, on the error logs, I can see two errors:

    * 09-27-2022 @ 13:13:07 – Connection failed: Access token is missing

    For this error, kindly try the recommendation provided here:
    https://woocommerce.com/document/facebook-for-woocommerce/troubleshooting-connection-errors/#specific-error-missing-tokens

    * 09-27-2022 @ 13:36:19 – Unable to detect valid feed configuration: No catalog ID

    For this error, I found a thread that deals with a similar issue. Kindly check the solution provided there and see if it helps:
    https://www.ads-software.com/support/topic/something-went-wrong-when-connecting-to-facebook-page-id-is-missing/#post-15711746

    Once you do this, try to reconnect and check if the issue persists.

    Let us know how it goes for you!

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Facebook Plugin Conenction Issue’ is closed to new replies.