Facebook products catalog can’t match products

Ah, thank you both i missed that part ?? I understand that the .php’s will be overwritten after any updates.

View content event works as it should, BUT i noticed that the Add to Cart and Purchase events still read different id’s than Pixelyoursite, not the parent ID. In the occasion where one product was assigned with an SKU, it read the sku and overrided the ID. As a result id based custom audiences and dynamic product ads are affected again.

Something else: So I have a css activated event firing the add to cart when clicking the “Buy now” button on a product page. I have removed the cart page and they go straight to checkout but I still wanted to get add to cart pixel fires. Is there a way for the pixel to also register the item id of the page where the “Buy Now” button is clicked?

Appreciate your support ??

• This reply was modified 7 years, 10 months ago by aris747.

For the first thing, are you referring about the pixel fires with the SKU and not with the ID? Don’t you want the SKU as product id?

For the second thing, have you a URL to share me? So I can understand properly the flow of your website.

Thanks.

I’m having this problem as well. I saw in the change log that an option was added about a month ago to solve this problem, but it’s not working for me. I’ve checked “Do not track variable products as product_group in the conversion events” but still am not able to match a product variation up to its corresponding master product in Facebook. Is that the right option?

Hi,

have you checked if the ID of product is the same of the one you have in the product catalog? Also, make sure the product is in the product catalog associated to the pixel you are activated in the plugin.

Let me know.