Facebook reports errors (syntax not supported)

  • After creating custom audiences in Pixel Caffeine, I checked them in Facebook Audiences. When I try to edit a custom audience there I get this error message: This rule was created through API or third party applications. It contains syntax that we currently don’t support in our interface.
    Please advice. I’m not even sure the custom audiences created are working. Also, I’d like to expand the retention but I don’t see them anymore in Pixel Caffeine and I can’t edit them in Facebook Audiences. What should I do?

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  • Plugin Author Antonino Scarfì

    (@antoscarface)

    Hi,

    the custom audiences created from the Pixel Caffeine admin can be edited only from the Pixel Caffeine admin, where you can also edit the “Retention” field if you need.

    They may including some complex rules that the Facebook interface can’t reproduce, but they works properly anyway.

    If you want to check if the custom audience is working, you can check for the size .

Viewing 1 replies (of 1 total)
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