Facebook share button error

Hi, Thanks for reaching out to us. Could you please share the exported AMP optional panel settings with us? We will import it on our end, investigate the issue and get back to you with a resolution accordingly.

Here is the reference tutorial for your convenience: https://ampforwp.com/tutorials/article/how-to-import-and-export-the-amp-option-panel-settings

Hi Ahmed,

Thanks for the support.

Of course, here’s the file:

https://drive.google.com/file/d/1fegmNPDDj1JWNO0RqhZC50K9FRTgjgYQ/view?usp=sharing

I’m waiting for you!

Thanks

Hi there, we’ve tested your settings on our end by importing them, and everything seems to be working fine. We couldn’t find any issues during this process. Could you please provide us with your Testing URL and a short video if possible? so we can check again.

Hello Ahmed.

See below by accessing the published post. Just try to share using the Facebook button and the error will be displayed in the sharing window.

https://tinyurl.com/4uuhzve2

Hi there, please check this video: https://gemoo.com/tools/upload-video/share/563390349139673088?codeId=v69m9kGR5gdGz&card=563390344651767808&origin=videolinkgenerator . We have tested your site, and it is working fine on our end. Kindly review the plugin settings and clear the cache from all sources, then try again

Hello

Strangely, the problem only occurs when I’m using Facebook as a user of our page’s property, through the Chrome browser. Logged in with my personal user, the problem does not happen.

Hi, there might be a configuration issue on your end or it might have occurred during the profile setup, as it seems to be specific to your side.

Will that be it?

So let me answer a question, Ahmed: Why does only the design three theme need an application id for the Facebook share button?

… I don’t know if this is what causes this behavior, which only occurs with design three: even when logged in as a regular Facebook user, the option to share on a page that I manage does not appear, for example. Through this same share button in the Swift design for example, the option is offered. I believe that for some reason there is a difference in the method of communicating with Facebook between the plugin themes.

• This reply was modified 1 year, 2 months ago by fabinhoalmeida.
• This reply was modified 1 year, 2 months ago by fabinhoalmeida.

Hi there, Thank you for sharing this with us. Want to assure you that actively working on addressing this concern and will provide you with an update on this matter shortly. kindly request your patience in the meantime.

Hi, apologies for the delayed response. We have checked your website and it is now working properly. All the social icons, including Facebook, are functioning correctly. If you are still experiencing the same issue, please let us know.