Facebook share counts not showing

  • Resolved namita1985

    (@namita1985)


    3 years, 8 months ago

    Facebook and twitter share counts are not showing up at all, but Pinterest share counts are showing. May I know how to fix this please? If I deactivate and enable the plugin again will I lose all my share counts?

    • This topic was modified 3 years, 8 months ago by namita1985.

    The page I need help with: [log in to see the link]

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  • Hey @namita1985,

    Thanks so much for reaching out about this! Just for clarity, would you be able to send me the exact URL where you aren’t seeing Facebook share counts returning?

    I do know that Facebook made some changes recently to their Graph API where posts that are under 100 shares will now automatically return as 0 shares. It’s hard to say why they made this specific change but if you want to send over a URL I’ll be happy to take a peek and see if that’s the case for your specific post.

    With regards to Twitter, we use a 3rd party service called TwitCount to return those shares. If you’ve signed up for TwitCount and are still not seeing shares come through we recommend reaching out to their support at [email protected] to see if something might be wrong on their side of things.

    Hey @namita1985,

    Since the Facebook share counts are returning incorrectly is something coming from Facebook’s side of things we’re going to go ahead and close this topic. If you have any future issues please don’t hesitate to start up a new thread!

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