Facebook sharing button does not count shares

  • Resolved kelledstyle

    (@kelledstyle)


    5 years, 10 months ago

    Hello,
    I’m using the jetpack sharing buttons for years to share my article on social media. Since last week, I noticed that the Facebook and Twitter buttons do not count the shares anymore but I am able to share my articles using those buttons. The Pinterest button is working fine. Could you please help me troubleshoot this issue?
    Thank you,
    Charlène.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor James Huff

    (@macmanx)

    This is due to a change in Facebook’s API. Currently their new API doesn’t give us a way to display sharing totals in our own buttons (or any third-party buttons), but if you switch to the “Official buttons” style at Settings > Sharing in your site’s Dashboard, the count will re-appear. Here’s a screenshot: https://cld.wthms.co/kkNpEa

    Thread Starter kelledstyle

    (@kelledstyle)

    Thank you so much for your help! Issue solved ??

    • This reply was modified 5 years, 10 months ago by kelledstyle.
Viewing 2 replies - 1 through 2 (of 2 total)
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