Facebook Shop Collections

  • Resolved kartdigital

    (@kartdigital)


    4 years, 6 months ago

    We have a WooCommerce store and have setup a Facebook Shop page using your Facebook for WooCommerce plugin. However, it doesn’t appear to have the ability to categorise our products using collections on the page.

    I spoke to Facebook and they said that your plugin has shown limitation to include the collection feature on the Facebook Shop. They believe the workaround for users and feedback was that they needed to install additional version or other 3rd party plugin to get a categorize feature on the Facebook Shop.

    Can you please let us know how we can setup collections?

    Thanks!

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  • Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    The Facebook for WooCommerce extension is supported by its developer directly. You can create a ticket that will go directly to them and they’ll be able to help you further. Please navigate to ?https://woocommerce.com/my-account/create-a-ticket/?form=ticket and select the Facebook for WooCommerce extension in the **I need help with** dropdown: https://cld.wthms.co/6NYfit

    If you don’t see all your purchased extensions in the list (it is limited to 16 extensions at the moment), please use the Search box to locate it.

    Thread Starter kartdigital

    (@kartdigital)

    Thank you! I have done that.

Viewing 2 replies - 1 through 2 (of 2 total)
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