Facebook Social Counter not working

I have been able to delete the cache and clear the “count” value of number of likes on my facebook page, but it is still not pulling the value down from my facebook page.
https://staging.kombilife.com

You’re support sucks, so I don’t know why I am bothering to update this. But this issue is resolved.

The YouTUBE icon says SUBSCRIBER and is missing the “S” at the end. would be great if you changed that in the next update.

hi i got the problem too. How did you do ?

I wish I could help you mate, I didn’t change anything, it just started working on it’s own after a few days.

I don’t think that the plugin was updated and I don’t believe that it was cache related but I can’t think what else it would be.

I can tell you that I had the name of my facebook page rather than the ID and that was spelled exactly as it is on Facebook e.g. LikeThis

I didn’t have a default value if the API doesn’t work.

Good luck

Again the plugin is unable to read the number of likes from my facebook page,

Clearly there is an issue with the API.

Please can you investigate, your plugin is so good, it’s almost perfect but this is key functionality for everyone!

Been having this problem too. Hope you resolve it soon.
It would be much more easier to have fields for facebook api.

Hello there,

We have released a new update last day with some changes in facebook API. Please check the social profile’s facebook section and add new credentials and check once by deleting the cache.

Thanks.

Thanks – I’ve downloaded the new version

THE GOOD NEWS: The plugin is now able to read the facebook page likes

THE BAD NEWS: It isn’t able to automatically refresh like the other counters do

It’s such a great plugin and it’s almost perfect. Please can you investigate this bug?

Many thanks for your hard work!

Ben

Hello there,

Sorry for the late response.
Have your problem been solved?
If not, have you also checked by clearing the cache period which would have been set default after you upgraded to the latest version?

If yes and the problem continues you can post the problem with site details and problem mentioned a bit clearly in our support forum through which we can solve your problem.

Link of support forum: AccessPress Social Counter

Thank You!!

Hello there,

Thanks for writing in.

Is the problem solved?

If not, have you cleared the cache period after you have upgraded to new version? In not try by clearing the cache as it may have been set to default after upgrade.

If the problem continues the you can write us with clarifying the problem more and providing us site details.
Link: [email protected]

Thank you!!

Hi there,

Please let us know if the issue you mentioned is resolved or not.
Have you tried clearing the cache? It might be the issue your counter may not be updating while updating to newer version of plugin.

If issue is still persisting, can you please ask for support to our support email [email protected] with your site details?

Thanks

Hi,

Yes I regularly clear the plugin cache and the site cache to troubleshoot this issue. I just update this plugin as I saw you released a new version and in the process it has cleared the cached counters in the plugin.

I will see if it automatically refreshes now and I will report back

Thanks

Hi,

This is still not working – I have the latest version of the plugin and WP – I have contacted you as requested via email.

Cheers

@access Keys:

After a few hours scouring the code, I’ve found the issue that was plaguing my installation of the plugin:

In accesspress-social-counter.php starting at line 427:

/**
           * Get New Facebook Count
           * */
           function new_fb_count(){
                $apsc_settings = $this->apsc_settings;
               	$access_token = $this->get_fb_access_token(  );
                $api_url = 'https://graph.facebook.com/';
    			$url = sprintf(
    				'%s%s?fields=likes&%s',
    				$api_url,
    				$apsc_settings['social_profile']['facebook']['page_id'] ,
    				$access_token
    			);

I changed the sprintf string to read '%s%sfeed?fields=likes&%s'.

Without the feed it appears to have been pulling what the page itself liked rather than the users that liked the page…

I made the change and it fixed everything for me. Hopefully the next update isn’t going to break this? *Fingers Crossed*

I’m jumping in to report the same issue. Facebook counter is not working. @happysolicitor I’ve tried your tweak as well, but nothing happened. Have cleared cache a number of times, reconfirmed facebook access tokens.

No luck yet!