Facebook user thumb question mark

  • Resolved Urbansoul Design

    (@urbansoul-design)


    1 year, 11 months ago

    Hi.

    We are seeing only a question mark instead of the user thumbnail on a facebook feed for a client website. There are no console errors.

    Any idea what the issue could be?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support slickchris

    (@slickchris)

    Hi @urbansoul-design,

    Thanks for contacting us.

    Usually we see this (question mark in profile) when a page is 18+ in the Facebook settings or if page is set to only be visible in certain countries.

    Check out your Facebook Business Page’s privacy settings and make sure that there are no age or country restrictions.

    Be sure if you change the Facebook privacy settings that after each change you clear our feed cache by clicking to Feed Them tab > Settings > Global Options > Clear All FTS Feeds Cache.

    Cheers,
    The SlickRemix Team

    Thread Starter Urbansoul Design

    (@urbansoul-design)

    Thanks for the info Chris.

    I passed it on to the client and they had the country set to UK. They’ve removed this and all is well.

    Great plugin and support.

    Mark

    Plugin Support slickchris

    (@slickchris)

    Hi @urbansoul-design,

    Awesome! That is good news, we are always happy to help.

    Have a great day Mark.

    Cheers,
    The SlickRemix Team

Viewing 3 replies - 1 through 3 (of 3 total)
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