Facebook Woocommerce not connecting

  • Resolved onlinebigcat

    (@onlinebigcat)


    2 years, 7 months ago

    Hello,
    I’ve just instaled the Woocommerce Facebook plugin as I wanted to connect my product catalogue into my instagram acount, and when trying to connect into Facebook the plugin says: ID Pixel missing.

    Can you please help me solving the issue?

    Thank you so much.
    Rita Alves

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Raif D. a11n

    (@rdeari)

    Hi @onlinebigcat !

    Can you please head to WooCommerce > Status > Logs, and share with us any relevant logs regarding Facebook fro WooCommerce?

    Thank you!

    Hello,

    I have a similar problem, I follow the get started process after activating this plugin, and at the final step (“done” or “create an ad”), I get the “Pixel ID is missing” error:

    View post on imgur.com

    As for the WooCommerce logs, I see the following regarding Facebook:
    04-18-2022 @ 19:48:14 – Failed to connect to Facebook. Reason: Pixel ID is missing

    I searched for more information in Meta Business Settings > Data Sources > Pixels, and I do have a Pixel ID (and an owner). But there is a small red circle indicating a problem:

    View post on imgur.com

    Finally, continuing with the Open in Events Manager > Diagnostics > Previously Detected, there is a message with “New Domains Sending Data”:

    View post on imgur.com

    I hope this information is useful to solve our problem.

    Plugin Support Thu P. a11n

    (@thup90)

    Hi @kelom,

    Thank you for sharing your experience with the issue!

    In order to assist you better, could you create a new thread per our Forum Guidelines. Please also include your System status report there so we can investigate into your issue.

    Hi @thup90 ,

    I actually went ahead and opened another thread and added the System report, but for a subsequent problem. Thank you for your answer and reminder.

    By the way, the Pixel ID missing warning was gone once I went to Ads and registered a two factor authentication and a payment method. But as I still have other problems with the plugin, I do not think this is a complete solution.

    Best regards.

    Plugin Support B C. a11n

    (@battouly)

    Hi @kelom,

    Thanks for sharing what worked for you for the Pixel ID missing problem.

    I will go ahead and mark this thread as solved.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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