Facing an issue on shopping cart only on Home page

  • Resolved munazzashakir

    (@munazzashakir)


    10 months ago

    I’m facing an issue. I’m using Diza theme and that is ecommerce theme. the problem is when I add an item into the cart, the cart shows correct value that is 1. but when I click on Home page that cart value become Zero. this issue is occurring on home page only while all the other pages cart shows correct added item count.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hey there ??

    Thanks for reaching out!

    Just to better understand the exact issue you are facing, does the cart display as empty when viewing the sites homepage and navigating to a different page shows the cart items correctly, or does visiting the home page clear the cart entirely?

    Also, I’d like to take a closer look at your sites current environment, please can you share a copy of your sites System Status Report.

    You can find this via WooCommerce → Status. Select Get system report and then Download for Support. This will download a TXT file that has the contents of the SSR which you can then share with us here.

    Cheers!

    Thread Starter munazzashakir

    (@munazzashakir)

    The exact issue I’m facing, cart display as empty when viewing the sites homepage only and navigating to a different page shows the cart items correctly.

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hey @munazzashakir,

    Thanks for clarifying!

    Kindly share a copy of your sites System Status Report as requested earlier so that we can take a closer look at your sites current environment.

    Additionally, please share a copy of any fatal errors you may find under?WooCommerce?→?Status?→?Logs.

    Looking forward to your response!

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hey there ??,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

    Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)
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