Facing Bad Gateway, Gateway Timeout, and 404 Errors with Ultimate Member Plugin

  • Resolved pnvdeepak

    (@pnvdeepak)


    3 months, 1 week ago

    Hello,

    I am encountering a critical issue with the Ultimate Member plugin on my WordPress website. Whenever the plugin is enabled, users face the following errors during login or while accessing the site:

    1. Bad Gateway
    2. Gateway Timeout
    3. 404 Error
    4. “The page isn’t working” message.

    Hosting Details:

    • Hosting Provider: Hostinger
    • PHP Version: 8.0
    • WordPress Version: Latest (up to date)

    Observations:

    The hosting support team confirmed that the issue is caused by the Ultimate Member plugin. When the plugin is deactivated, the errors do not appear. I have also verified the server configurations, and there are no hosting-related problems.

    I rely on Ultimate Member for user login, signup, and role management, so this issue is significantly affecting my website’s functionality.

    Please guide me on how to resolve this issue or suggest a workaround.

    I am also attaching the debug log file with you.

    Let me know if you need additional information about the setup or logs.

    Thank you for your assistance.

    Best regards,
    Deepak Jha
    Topperworld.in

    https://drive.google.com/file/d/136zs3qv0PM08MNjVPg6kOQHCW_opj1Kg/view?usp=sharing

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • @pnvdeepak

    You have lots of issues introduced by WP 6.7.1
    with plugin translations being called too early.
    I can’t find any other issues in your debug log file.

    In your case this issue is mainly from two plugins

    wp-hide-security-enhancer
    woocommerce-paypal-payments

    Try to find latest updates for these plugins or deactivate them.
    Remove your debug.log file and let’s see if there will be other issues logged.

    Plugin Support andrewshu

    (@andrewshu)

    Hi @pnvdeepak

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help. ??

    Regards

Viewing 2 replies - 1 through 2 (of 2 total)
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